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phone calls keep going to my old phone

DezD37
Newbie
‎05-28-2021 08:14 PM

I just switched over to Verizon. I can make calls but don't receive them. They go to my old phone. I tried everything I'm not sure what else to try.

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vzw_customer_support
Customer Service Rep
‎05-30-2021 09:16 PM

DezD37m, we are here for you to help make sure that you can have your phone working with us. So we can help, please send us a Private Note. 

JoseL_VZW 

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vzw_customer_support
Customer Service Rep
‎05-31-2021 09:16 AM

Let's work together and ensure that you are able to stay connected. We have sent a Private Note, so that we can continue there. 

 

GeorginaG_VZW

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