I used to be able to save pictures from text messages to VZ Media in my Gallery. The menu to "Save to media" is there. When I click on it a "Saved" message pops up, but the picture isn't saved. What's up?
Did you try utilizing your built in file explorer to look around or connecting it to a computer?
Whenever I save anything on my S20, it goes to storage/emulated/0
NLTVW
Being able to save your information is important as we do so much on our phones these days. What is the make and model of your phone? Are you not able to save it to your phones actually memory/gallery?
I also have not been able to save photos from text messages. Looks like it stopped working end of June. I have a Samsung Note8.
Same here. I have a galaxy a21. I noticed it stopped a few weeks ago.
I am just adding to that, same on S20
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Hello! We do understand this issue with your devices. To further assist you, I will be sending you a PM, so we can check this together and find out the best resolution.
>Lara
Same problem here on my Samsung S7 edge. Pictures stopped saving a few days ago.
Being able to save your photos is essential. We're sorry to learn that you're experiencing problems on your Samsung S7 Edge. Which application are you using for photos?
Gallery
We want to make sure that you save your photos. I would love to help. What happens when you try to save them? How are you trying to save them? AmberF_VZW
My Save to media is not working
We can provide a path to a resolution, not to worry! What model device do you have? Please walk us through the process to the very point where you hit a roadblock, thanks.
-Joey
I am having the same problem with Galaxy S9. The VZ media folder is in the gallery and when I do a "save to VZ Media" is says that it SAVED but when I go look at the VZ media folder in my gallery it has not added the picture and I can't seem to find it in other albums either. Has anyone found a fix for this?
We want to make sure that we get all the information that we can. Have you ever been able to save photos in this file? How long has this been happening? Additionally, is your device software fully up to date at this time? *Robert
Has there been a "fix" for this yet? I'm having the same issue with no longer being able to save photos in texts to VZMedia. Started about a couple of weeks ago. It claims the photo is saved but the photo does not show up in the VZMedia file in my gallery files. Samsung Galaxy S8 phone. All updates are current.
That's definitely a long time to experience this issue and I want to ensure we're able to turn things around. Have you made any recent changes to your phone? Are you receiving any error messages? -Lorenzo
Help has arrived, Betsy2012. What exactly is going on with your device? What make and model phone do you have? - Michelle
I am no longer being able to save photos in texts to VZMedia. Started about a couple of weeks ago. It claims the photo is saved but the photo does not show up in the VZMedia file in my gallery files. I have a Samsung Galaxy S9.
Thank you.
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