"update" ruined my Samsung

[JOEHAL1]

Has anyone else experienced a whopping 90 minute "update" from Samsung only to find they had changed your phone so much it's not yours anymore?

[bearone21]

if you tried to do the update over the network t takes a lot of time!

check everything to make sure settings are where you want them!!

[kacherry]

After I updated  all my setting were reset and the setting to change them back were buried in the notification settings it took me hours to find them. It makes no logical since. Now when my phone rings it starts off soft and gets louder. I hate it! There is no setting that I can find to make it a constant volume. All the forums say I have to download an app to turn it off, what kind of stuff is that. I have to download an app to control volume features on my phone. My icons are half s7 icons and the other half are s8 icons and I would have to download load a theme for them all to match. If there is a way to downgrade my phone to before the update happened I'm all ears. They should give a deny update option, they force them on you then your phone is all jacked up. I could go on all day about things that are messed up now.

Content modified as required by Verizon Wireless Terms of Service​

[vzw_customer_support]

It concerns us to hear that you’re experiencing multiple issues after completing a software update, Kacherry. Software Updates are made to improve your experience, and not affect you in a negative way. Ascending ringtone volume is a feature that has been implemented on Samsung devices. As for your applications, we will ensure that they are displayed correctly. Could you please provide us more details as to what you are seeing? We truly apologize for any inconvenience this has caused, as we would be unable to change back to your previous software.

David_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[b2d]

My s7 is also messed up after the update. Visual voice mail does not open. I am not receiving notification of text messages. The icons are ugly and my battery life is much worse. Verizon needs to fix this asap

[vzw_customer_support]

The updates are meant to help with your experience, so we regret to hear the update has not been beneficial so far. JOEHAL1, some things are changed by the manufacturer and software company with an update. Here is a web page https://www.verizonwireless.com/support/software-updates/ that will help explain some of the changes. b2d, we can certainly troubleshoot any device issues you are experiencing. Do you get an error when trying to use Visual Voicemail? Do you receive notifications for other items, such as email? Can you elaborate further on the battery life issues with examples?

David_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JOEHAL1]

I spent 5 hours on the phone with you people plus you sent me 90 miles on a

journey for a joke the update was to ruin our phones so we would go buy new

ones that just accidentally happened right when our contract was up what a

coincidence. And as you have read your update made every single thing worse

every single thing more difficult that's not an update that sabotage

On Wed, Jun 27, 2018, 6:20 PM vzw_customer_support <

[boringusername]

How was it ruined? What was the updated. By the way updates come from the phone maker/google

[JOEHAL1]

It was a 90-minute download done last Friday I've already had Google

Samsung and Verizon on a conference call as you all point fingers at each

other I'm tired of talking about it and I'm tired of you wasting my time

because you're not providing me anything you're only taking from me and now

I have to get a new phone. It's already hated up so much it shut down in

the battery life is shot now and a million other things.

[boringusername]

This is a customer to customer forum. Why are you hear if you won't answer basic questions. I took time out my busy day to help you adn I don't get paid for this so the least you can do is not be rude and answer basic questions

[JOEHAL1]

I was here to find others who had their phone destroyed I

WASTED 5HOURS OF PHONE TIME WITH ME and you lied. You lied about the

download coming from Google when IT WAS YOUR NAME ON THE DOWNLOAD AND IT

WAS MADE CLEAR BY PEOPLE MUCH HIGHER THAN YOU THAT WAS NO FIXING MY PHONE

BECAUSE IT'S THE WAY YOU WANT IT TO BE.

​Content modified as required by Verizon Wireless Terms of Service​

[vzw_customer_support]

JOEHAL1, I am sorry to hear that you have experienced challenges with your phone after installing an update. I can reassure you that we are committed to working together towards a resolution and that we are always ready and eager to provide assistance. To clarify, what issues are you experiencing with your phone? Can you also provide the make and model of your Samsung?

Lorenzo_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[b2d]

The voicemail app will not open at all. I receive message that voicemail has stopped working. As for battery usage I recently ran navigation using Google maps. I was not using 'high accuracy' and yet my battery was dropping nearly a percentage every thirty seconds or so. Also my phone is now hot to the touch which has never been an issue. I am still not receiving badge notification for text messaging. Yes I have checked the notification settings.

[vzw_customer_support]

The update is meant to make your phone better, not worse, b2d. Let's take a closer look. When did you complete the software update? We ask because it can take a couple of days for your phone to fully optimize to the new software. Are all your apps up to date as well on your phone? Are you able to check your voicemail by dialing *86? If you open your text app, do you see the unread icon next to new messages?

Nicole_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[b2d]

Yes I can check vm by dialing *86. However there is no way for me to know if I have a new message without checking after every call. Regarding the message+ app yes it shows the number of unread messages. However there is no badge notification and so again I have to regularly open the app just to check for new messages. Yes the mentioned apps are updated. No I do not want to perform any kind of factory reset. Furthermore the battery life is still poor and yes I have checked for apps running in the background

[vzw_customer_support]

B2d, we want to make sure all of these issues are fully resolved.  A private message has been sent to you so we can assist you further.

Sean_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kathy65793]

My phone started updating about 7am and was not done til after 5pm. You can imagine how I fault when I couldn't get any response out of the phone when it was doing this. I thought for sure the phone was going to end up being a paperweight. I didn't even give the phone permission to update it just did it on its own. Well long story short about 3:30pm I disconnected the wifi made sure the mobile was still off and the phone was at 64% and about 5pm it was restarting and has been fine ever since. The weird thing is we have 2 S7 edges and they both went through the same thing except the other one was at about 9% and they both were done at the same time. I hope you get an answer to what happen and if it takes a patch to be sent out I hope they do it soon. They knew there was problems with this update and apparently they didn't fix all the bugs before they sent it out. Why one phone works great and another one doesn't I really don't understand. I guess it is like some of us get the emergency alerts and some of us don't.

[JOEHAL1]

I heard on Good Morning America they had this story on the show and they

got Verizon and Samsung on the phone where they kept telling everyone that

they are not liable for what they do because they don't do it whatever "it"

is. Typical. I have to get a new phone how about you?

JH

On Thu, Jun 28, 2018 at 5:05 PM, kathy65793 <forums@verizonwireless.com>

[b2d]

Yes it seems no one wants to admit a mistake or take responsibility.

I hope your new phone works until some necessary update

Content modified as required by Verizon Wireless Terms of Service​

[vzw_customer_support]

JOEHAL1,

Having a phone that meets your needs is always crucial. I can assure you we're here to help with any issues you're having with your phone after an update. I know I count on my phone to get me through the day and I'm sure you do too. I know you mentioned issues with the battery life. How long is the phone lasting since the update? How long was it lasting before that? What other issues are you having since the update?

Andrew_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kathy65793]

My phone is running ok. I guess I am one of the lucky ones this time. When you got the new phone did it have the update on it or do you still have to go through that?