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ring tones

marleymart
Enthusiast - Level 1
‎12-04-2014 07:52 PM

So I purchased a ring tone and when I go to my settings and tunes it's not there so I go back to see if I can purchase it again and it says I can't because I already bought it and that I need to go to my music inbox to down load it. How do I do that

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SuzyQ
Community Leader
Community Leader
In response to SuperFreakMe
‎12-08-2014 11:13 AM

SuperFreakMe wrote:

Could you please explain to me, which "app" you are referring to, in your answer to the above customer? If you say the Verizon Tones App, mine does not show a Music Folder. No menu, either.

He said scroll to Music - if you go to the Apps on the S5, there is an app called Music, and it has a mucial note as the icon.  From there you can find Folders...., and one of them should contain your downloaded tone.

I also recommend using Zedge, it's free, you can use their tones or make your own from your music, and it simply works.

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SuperFreakMe
Enthusiast - Level 3
‎12-06-2014 10:56 AM

SAME QUESTIONS HERE... yes I yelled that because I've been waiting for an answer too... Help us please!

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vzw_customer_support
Customer Service Rep
‎12-06-2014 08:28 PM

I'd be happy to help you get this figured out, marleymart! What make & model device do you have? When did you purchase this ringtone?

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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marleymart
Enthusiast - Level 1
In response to vzw_customer_support
‎12-06-2014 11:20 PM

I have the Samsung Galaxy s5 and I purchased it a few days ago

Sent from my Verizon Wireless 4G LTE smartphone

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GalaxyClass
Master - Level 1
‎12-07-2014 12:07 AM
Tap on App button from the main screen, scroll  to Music, and tap again. It will be found in the Download Music Folder, if  you can`t find it there open your  messages inbox and check for a new message with attachment.


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SuperFreakMe
Enthusiast - Level 3
In response to GalaxyClass
‎12-07-2014 05:59 AM

Thanks Mr. Verizon. Appreciate you acknowledging my post, my need for help, etc. We just switched to Verizon after being with T-Mobile for 15 Years, and I've never had so much trouble with a "Ringtone" in all those 15 years.

Could you please explain to me, which "app" you are referring to, in your answer to the above customer? If you say the Verizon Tones App, mine does not show a Music Folder. No menu, either. Is this not the Samsung Galaxy S5 thread? Maybe I posted in the wrong thread. Pardon my

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SuperFreakMe
Enthusiast - Level 3
In response to SuperFreakMe
‎12-07-2014 06:03 AM

Ignorance but, it is very frustrating when a person pays $2.99 for a ringtone and goes through the process of posting in a "support" forum, but gets ignored.

I want to apologize to the original poster, I hoped if I bumped up your original question someone would help... it worked, but I don't understand the answer, because I am so new to Verizon!

Wow, what a warm welcome for a new customer. 😞

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Ann154
Community Leader
Community Leader
In response to SuperFreakMe
‎12-07-2014 08:06 AM

I wouldn't have even bothered purchasing a ringtone. You can make your own from your own music and assign it on your phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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B33
Legend
In response to SuperFreakMe
‎12-07-2014 02:18 PM

I get my Ringtones and have for years from Zedge  there  FREE and there are many varieties and plus this App has wallpapers as well

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SuzyQ
Community Leader
Community Leader
In response to SuperFreakMe
‎12-08-2014 11:13 AM

SuperFreakMe wrote:

Could you please explain to me, which "app" you are referring to, in your answer to the above customer? If you say the Verizon Tones App, mine does not show a Music Folder. No menu, either.

He said scroll to Music - if you go to the Apps on the S5, there is an app called Music, and it has a mucial note as the icon.  From there you can find Folders...., and one of them should contain your downloaded tone.

I also recommend using Zedge, it's free, you can use their tones or make your own from your music, and it simply works.

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SuperFreakMe
Enthusiast - Level 3
In response to SuzyQ
‎12-30-2014 07:36 AM

Thank you soooo much! I had no idea that icon was for that.

Much appreciation!

Peace and Happy New Year

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SuperFreakMe
Enthusiast - Level 3
In response to SuzyQ
‎12-30-2014 07:41 AM

Also, yes, I figured out how to make my own ringtones, I had been with T-Mobile for 12 years, we just switched to Verizon and I was making my own when we were with T-mo because they didn't sell ringtones only CallerTunes, which were much less expensive. So after I didn't get an answer here I just used my downloaded music and created my own Ringtone, with Ringtone Maker from the App Store... At least now I know how to get the "Ring Back" Tone I purchased, tho. Thanks again my friend

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GalaxyClass
Master - Level 1
‎12-07-2014 05:42 PM

You can do your own or go with Zedge. I have never had any problems with Zedge and very easy to use.

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SuperFreakMe
Enthusiast - Level 3
In response to GalaxyClass
‎12-30-2014 07:50 AM

Thanks Galaxy. Yall are so right its much less expensive and I am now definitely making my own Ringtones. Being new to Verizon I wanted to try out their "Ring Back Tunes" and when it told me that my phone couldn't do Ring Back Tunes by Verizon, I  was looking for a quick Christmas Rintone, I guess.

Thanks for your help!!

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GalaxyClass
Master - Level 1
In response to SuperFreakMe
‎12-30-2014 08:03 AM

Glad we could help you.  Happy New Year.

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SuperFreakMe
Enthusiast - Level 3
In response to GalaxyClass
‎01-02-2015 05:38 PM

Happy New Year to you and all as well! 🙂

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top1sg
Newbie
In response to GalaxyClass
‎05-11-2015 01:52 PM

I have used zedge and have tones but they are in my music, How do I get them to the person I want them to ring for when they call?

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Austler
Newbie
‎02-21-2020 03:31 PM

How can I get song ringtones on my IPhone X

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vzw_customer_support
Customer Service Rep
In response to Austler
‎02-23-2020 03:42 PM

Here's information on how to use tones and ringtones on your device. https://support.apple.com/en-us/HT207955

 

GersonG_VZW

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