Ruark, I apologize for the volume issue you are having with your phone. Having a phone with volume issues is never fun. Don't worry. Your support team is here to help. Does this issue happen when you are using music or video apps? Have you tried turning the Use Volume keys for media setting switch off and on to see if this resolves the issue? Settings > Sounds and vibration. JacobV_VZW
Start a new topic or ask questions in the open forum.
