3g device cancelled
SM-619
Newbie

We had a phone that I thought was a landline but wasn't.  It was 3g.  We haven't used it in ages - we just keep it as a place holder for the phone number.  Now that Verizon is cancelling the device, what will happen to the number?  We really need to keep that phone  number for future use.  

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Re: 3g device cancelled
vzw_customer_support
Customer Service Rep

The number will still be there, but would like to confirm to make sure. To accomplish this for you today I will need access to your Account. With that being said please use the link below to authenticate your Account. Once you do, I will have access to your Account, so I can find the best solution for you. After you authenticate, a new chat window will come up called the "Secure Channel" chat where we will continue this interaction to the end. Please send me a message there once it comes up, this is to make sure your private information stays that way.

 

 

 

 

 

 

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

*V

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Re: 3g device cancelled
SM-619
Newbie

I clicked on the link and got this:  I don't get on the computer more than once  a day, and sometimes not even that, so sending me a link with a short shelf life probably isn't going to work.

This page isn’t working right now

If the problem continues, contact the site owner.

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Re: 3g device cancelled
Ann154
Community Leader
Community Leader

@SM-619 wrote:

We had a phone that I thought was a landline but wasn't.  It was 3g.  We haven't used it in ages - we just keep it as a place holder for the phone number.  Now that Verizon is cancelling the device, what will happen to the number?  We really need to keep that phone  number for future use.  


You should have been notified of the 3G network shutdown and Verizon was telling their customers to switch their 3G only devices to 4G capable devices prior to the shutdown. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: 3g device cancelled
vzw_customer_support
Customer Service Rep

Good evening, SM-619. Please be assured that we want to help you as much as possible. We sent you a direct message to assist you further, please review that message and reply to it for further assistance.

-Antonio

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Re: 3g device cancelled
SM-619
Newbie

Verizon nagged me half to death.  I don't want a 4g device.  I just want to keep the phone number.

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Re: 3g device cancelled
SM-619
Newbie

I did that.  Please see above response.  😕

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