APN settings locked - not receiving MMS

[Cleveland19335]

On Saturday I purchased an unlocked Sony Xperia XA2 at Best Buy - they pulled the SIM card out of my S7 and used the same one.

On Sunday I realized I was not getting MMS messages (pics) being sent. I use a third party messaging app - Textra - that never caused any issues on my previous phone, but Textra occasionally gives a notification that it is trying to get MMS messages.

I did some research on this and found that the APN settings are not correct, in fact those related to MMS are blank.

There is no plus sign to add a new APN. And the existing APN cannot be edited except for the actual APN field (VZWINTERNET). I can delete this APN but then I am only given the option to reset default, and that gives me the same blank fields with out ability to edit.

I've tried removing Textra and using the default Sony messenger - that didn't work. I downloaded Verizon Message+ and that did not work either.

Did reboots after each, setting as default, etc.

On the screen prior to the APN there is a button to download internet and mms settings - and that also sets it the same as above.

Took the phone back to Best Buy - they couldn't figure it out.

Took the phone to Verizon store - they changed my SIM card, but still would not let us edit the APN settings.

Called Verizon Tier 2 support - they tried pushing the info to the phone, nothing. They called Sony supporter and handed me off to them.

Sony could not figure it out, but they are supposed to call me back today.

Since then, I am guessing the phone is going back if I can't get MMS so I popped the sim card out and put it back in the S7.

Now the S7 is having the same issue - I no way to edit the fields the APN MMS fields and I am not receiving the picture messages.

On both phones I can still reach the internet while on the VZW LTE network.

The only app that is new to me is the Xperia data transfer that I used to transfer contacts. I have since uninstalled it on the S7.

[goldw130]

I get this message a lot on my Galaxy S8 using Textra. There seems to be an ongoing issue with Verizon and getting group texts on Androids that Verizon doesn't want to fix. There are many, many threads on these boards relating to it, and Verizon customer service people will respond with the same canned messages that do not address the issue at all. I have no idea how to actually get in touch with someone at Verizon who will listen. It's absolutely infuriating, and I would leave Verizon in a heartbeat if there weren't other people on my plan. No one else I know with an Android on other carriers have this problem.

[Cleveland19335]

That really stinks - I love textra. Got the MMS working with the stock

message app, I think it's google. UGH...it's horrible.

Do you know if it is all third party messaging apps or just textra? I can

try something else out that gets me off the standard google and Verizon

options.

[goldw130]

I've had trouble getting MMS messages on all apps, including the stock apps. Textra just happens to share what the issue is, which apparently is some issue with the Android operating system and Verizon. Many people have investigated this for awhile now, and say it comes down to a bug with Verizon. I don't know that much about technology, so I might be talking out of my behind, but that would make sense if the issue is with the APN, because APNs are carrier-specific.

[Cleveland19335]

I guess I'm lucky then with the stock.

seems if VZW would unlock the apn settings it would be fixed.

[rambler011]

I bought a Umidigi A5 pro, which is a global phone. Since I have been a customer for less than 60 days, my apn's are locked and can't be adjusted. When compared to the apn of my Samsung A50 which I bought in the store when I signed up for service, there are things missing in the Umidigi phone that are listed in the A50. I can send text with the A5 pro, but can't receive them (simple text, no mms) so I do want to put those things into the Umidigi that are missing as I figure that is the issue. I did put same sim card in another phone, a motorola G7 Power and text worked both ways just fine. The following is the list of settings that Verizon has listed in the apn, if not listed it is to be left blank, unspecified.

apn - vzwinternet

MCC - 311

MNC - 480

APN TYPE - default, dunn, supl

APN protocol - IPv4/IPv6

APN roaming protocol - IPv4

BEARER - HSPA, GPRS, EDGE, eHRPD, UMTS, LTE, HSPAP, IWLAN, HSDPA, HSUPA

Mobile Virtual Network Operator Type - GID

Mobile Virtual Network Operator Value - BAE0000000000000  - (13 zeros, carefully counted)

[vzw_customer_support]

Thank you for visiting our community forum, rambler011. We know being able to use all of your phone's features is always important. We're sorry to hear about the complications. To clarify, is the  information you listed what you're currently finding under the G7 APN info, or the Umidigi phone's? Have you reached out to Umidigi about editing this information? EricW_VZW

[karl_hungus]

@vzw_customer_support 

Please see my reply to OP regarding the solution.

[scottaturner777]

Hi, I am having the same problem as this person and I was curious if you found a solution? 

I have the UMIDIGI A5 PRO

[rambler011]

The settings in the A5 pro are more generic really, and the settings listed are from my Samsung A50 are far more specific. What I believe is causing the issue is the lack of all the things listed in the bearer as the A5 Pro is blank, shows unspecified. Really, the trouble is the lack of access for us humans to do what needs to be done to match settings to what each and all carriers want in there. These phone companies and carriers are locking all of it up! What communist garbage to put up with that I shouldn't have too. It is all greyed out and won't allow me to do anything but select what is there on the umidigi, and the Verizon A50 is totally locked up to the one THEY put in. NONSENSE! I should have the right as a consumer to buy whatever I want in a phone and make it work - PERIOD!

[vzw_customer_support]

We want to do all we can to help out, rambler011. You mentioned this desire to edit certain settings before. Have you contacted Umidigi for information about changes you can make? Are you still having an issue receiving text on the Umidigi device? How does the A50 fit into this issue, other than to compare certain settings you have found?

GeorgeS_VZW

[tpcrotty2]

Hello!  There has been a lot of back and forth here and we seem to be getting sidetracked with some other issues.

Here is the problem:  MMS messages are not working properly (they will never send or they are very delayed) when using third party messaging applications on Samsung smartphones on the Verizon network with locked APN settings.

I am on Verizon using a Samsung Galaxy S8 and I would LOVE nothing more than to use Facebook Messenger for both Facebook messages and SMS/MMS (the Samsung app is slow and will truncate long messages in the thread) but I am unable to because of this issue.

I do understand that locking the APN settings makes sense on these phones.  I also appreciate the exceptional network Verizon has engineered and the willingness of their support team to respond to these threads.

Is there any way to temporarily work around this in order to make MMS work?  

Thanks!!

[rambler011]

I have never gotten any reply from Umidigi for my A5 Pro as it is out of warranty and they evidently do NOT give a S#$%! I really get locking the APN's as they are critical to be perfectly correct to work, but the generic deal that Umidigi puts in there leaves the Bearer unspecified. All the things that are in the bearer are the culprit for the lack to receive any texts I am sure, but without the ability of editing the APN's we as consumers are messed up. The locked A50 AND the locked Motorola G7 Power work perfectly fine as their APN's are locked but perfectly set for the Verizon network. It becomes garbage to have to put up with this restricting of MY phone that I personally paid for. I get locking the ones that is in there, but allow me to add and switch to another APN that I can enter and use as it should be for our Verizon network. I am at a crossroad where I can't do squat to fix it. The only way to get it going would be to root the phone which I do not know the means to do this to open up the APN settings to get it functional to receive texts. I have also tried some 3rd party text apps and some launchers without success. I would gladly pay to root the phone if it wasn't expensive to get it working properly. 

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[scottaturner777]

I have the same phone and problem did you get it working?

[vzw_customer_support]

It is imperative that we understand the issue fully, scottaturner777, as we all want to be on the same page. Many have posted to this thread, and we do not want to assume the specifics of your issue. What specific issues are you having with service on your Umidigi device?

GeorgeS_VZW

[JS409]

I'm having the same problem with my phone now. My entire mobile signal/service goes out. I have no 4g, no 3g, no 1x. I just get the triangle on its side with an x showing me it has no service. I'm in an area where 2 other lines on my plan have perfect reception and service. The issue will last for 30 seconds to 2 minutes and happens anywhere from once to 15+ times in an hour. I have multiple screen recordings of this happen. Sometimes the mobile data button shows its turning itself on and off and others it stays on but still no service. Happens all hours of day and night. I have reset network settings, deleted apps, ran in safe mode, factory reset my phone and even talked to a rep thru chat who said they did something on there end but to no avail. SOMEONE PLEASE HELP.  I can't do anything with my phone and I believe I know the issue as some have pointed out. The APN  on the phones connection settings has missing information. Can a tech please help edit/update it. Or find a different working fix?

[ms1golf]

I have an S8 and it no longer gets 4G. This has been happening for over 3 weeks.  It's either 3G or 1X which drains my battery and my phone has less functionality. How can I get the APN settings changed? I called in a trouble ticket last week and was sent a text saying my service issue has been completed yet nothing has changed on my phone. They also sent me a video saying, "we found that the signal strength in your reported area is less than optimal".  Their resolution was to enable HD voice and wi-fi calling...my signal strength is still 3g or 1x!!  Can someone assist with this issue??

[karl_hungus]

I have the same issue with a Motorola G6 from Amazon.

I had the same issue with a Mororola G4. One the G4 I was able to edit the APN settings. Simply changing the APN Type from "default,dun,supl" to "default,supl,mms" fixes the problem.

However, someone somewhere decided we should not be able to do that.

[acevan90]

Did anyone ever get this fixed?!? I'm work from home and have lots of MMS messages from group texts and it's getting out of hand. Verizon Support via twitter just wants me to reset my network settings which doesn't resolve it.

[vzw_customer_support]

It is imperative for your service to work correctly at all times. We would like to gather more information to determine what is going on with the MMS group messages. What messaging app are you using? When did you start noticing this problem and what changed with your device before the problem started?

VictorC_VZW