I went to a Horizon store. After 2 1/2 hours it still was not activated. Went to a company store and the guy said the phone was activated but I wasn’t getting any incoming calls so I had to call Verizon again.
after a week and speaking to at least 5 people it is finally working.
Mostly each person told me they need to transfer me to someone else.
I think going to a Verizon company store is the best bet.
Still I had to wait a half hour to get help.
oh what was wrong I was sent the wrong Sims card.
I do like the phone though.
I'm sorry to hear about the issues you had. This is never an experience we want you, or any other customer to have. I also apologize that it took some time to resolve. Rest assured that if you need assistance going forward and would like to save a trip to the store, there are many different options to contact the customer service team. You can see them all here: https://www.verizon.com/support/contact-us/#mobile