Amazon Music app won't play music
Enthusiast - Level 2

Amazon Music app is not working:  I can open it, access my music, search online and add items to my library, but when I try to play the music, it seems to buffer for a few minutes, then the spinning circle goes back to the "play" triangle.  Pandora is working OK, so I know I have an internet connection, although Pandora will no longer play continuously - after each song, it stops until I unlock the phone.  All my apps are up-to-date.  Any thoughts?

Labels (1)
Re: Amazon Music app won't play music
Customer Service Rep

ptsmoot, I love listening to music from my phone. I would try uninstalling the app and reinstalling the app. If after it still doesn't allow it to play I would reach out to Amazon since they developed the app.


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