Apps are not responding
VYDELABARRERA
Newbie

I am having issues with apps not responding, such as People, Google Play, etc.  I can't make calls out, texts and now the phone is freezing with the Verizon app.  I have done a factory reset and still having the same problem. 

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Re: Apps are not responding
vzw_customer_support
Customer Service Rep

Look no further help has arrived Vydelabarrera. I know how important it is for your phone to function correctly. Lets get to the bottom of this so you can go back to enjoying your phone and all your apps.


How long has this been going on? What happens when you try placing a call, send a text, or access the apps? What software version do you have on the phone http://vz.to/2hdJKfX?


JohnB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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