BEWARE - Verizon is Trying to Profit from Pandemic!
TequilaSunrise64
Enthusiast - Level 2

Even though I have NO CONTRACT with Verizon and I'm on an UNLIMITED Data Plan that includes Hot Spot and have been for years, today I was sent a Text Message and an email stating that I only have 10% of my Allowance left??? Is this NEW math or Verizon thinks no one is paying attention? SHADY AF, they threaten to "slow down your speed" not only in a crisis but when they are bound by a contract saying that they are WRONG...Check your account, Verizon will take the food out of your children's mouths then claim you agreed to it....Absolutely the Lowest of the Low, Verizon Wireless Bottomfeeders are trash...

20 Replies
MikeD27713
Newbie

I agree! Because I can't go into the store and see the phone I'M buying due to virus, I have to pay $$80 to Verizon and pay to return it by UPS.

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vzw_customer_support
Customer Service Rep

We would never try to profit based on the current pandemic and have always had return processes in place in various situations. If you are looking to return a device you can print out a free return label to send it back. Also, if you have the original box that it was shipped it there should also be a return label included. Do you have the original box that this came in? 

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mama23dogs
Legend

There is no state that is so restrictive that you can't mask up and go look at a phone.  

Restock fee aside, there is no extra shipping charges. Don't know where the $80 is from

 

mama23dogs
Legend

@TequilaSunrise64   Unless you are on a legacy unlimited plan, your hotspot has a cap, and you would be notified if you are reaching the throttle.  And you would also be notified when you are reaching your reprioritization threshold.  
    AT&T actually got fined $60 million for not notifying its customers when it was near their throttle or reprioritization threshold. So Verizon is obligated to inform you, and I are correctly doing so.   
    Customers are using more data than ever before because they have nothing else to do but stay home and watch the screen. Because mobile data is a shared resource, it does not surprise me that there is some competition and congestion for that resource. Customers are using more data than ever before because they have nothing else to do but stay home and watch the screen. Because mobile data is a shared resource, it does not surprise me that there is some competition and congestion for that resource.  

TequilaSunrise64
Enthusiast - Level 2

We've never met, you weren't privy to any conversations or agreements I have on my account, I speak for myself and only myself speaks for me...I'm 100% not your business, period...

mama23dogs
Legend

@TequilaSunrise64 wrote:

We've never met, you weren't privy to any conversations or agreements I have on my account, I speak for myself and only myself speaks for me...I'm 100% not your business, period...


I have never seen two pages worth of posts from someone who it was so toxic.  

vzw_customer_support
Customer Service Rep

I would love the opportunity to improve your perception of Verizon Wireless because we certainly want you to enjoy your Verison Wireless experience. Your feedback and 20 years of loyalty are greatly appreciated. We definitely want you to have the best available plan to fit your needs and I'm here to help. I will be sending you a Private Message momentarily. AyaniB_VZW

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vzw_customer_support
Customer Service Rep

I'm sorry to hear you feel this way about us TequilaSunrise64. We would never do anything to cause you distress during this time when it comes to your wireless service. If you received that notification about your allowance its because you may be using more data than usual if you're at home. We anticipated this spike which is why we have provided help to customers during this crisis. Additionally, if you're using an unlimited data plan, based on the plan you have, you do have a limit on the 4g/LTE data you can use during the month along with your 4g/LTE hotspot speeds. You won't be charged overages with an unlimited data plan but your speeds may slow down depending on how much data you're using. 

 

Here is a link with everything we are doing to help our customers during this crisis.

 

https://www.verizonwireless.com/support/covid-19-faqs/

 

Here is another link with details of our unlimited plan so that you can see we advised how our 4g/LTE data works with our unlimited plans along with our hotspot data.

 

https://www.verizonwireless.com/plans/

 

If you need to discuss your plan and options to increase your 4g/LTE data speeds, please let us know and we will contact you via private message here to access your details and analyze your account options. You can also reach us on Twitter, Facebook, Chat, or by phone at 1-800-922-0204. 

 

KinquanaH_VZW

TD132012
Newbie

Oxford Dictionary - Unlimited: adjective. /ʌnˈlɪmɪtɪd/ /ʌnˈlɪmɪtɪd/ ​as much or as many as is possible; not limited in any way.

 

 "you do have a limit on the 4g/LTE data." - VZW_customer_support

 

This is awkward... 

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Doggo
Contributor - Level 3

@TD132012 wrote:

Oxford Dictionary - Unlimited: adjective. /ʌnˈlɪmɪtɪd/ /ʌnˈlɪmɪtɪd/ ​as much or as many as is possible; not limited in any way.

 

 "you do have a limit on the 4g/LTE data." - VZW_customer_support

 

This is awkward... 



ulimited data =/= unlimited speed

 

kh-taylarie
Khoros Partner
Khoros Partner

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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SomeGuyInThe315
Enthusiast - Level 1

I'm in the grandfathered unlimited plan and since the pandemic started its been slow more than half of the time.  And by slow I mean pages and apps won't even open slow.  Customer support just lied and tried to act like my phone settings were wrong like that made vzw slower than dialup 

Chazzi1
Enthusiast - Level 1
Same here
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vzw_customer_support
Customer Service Rep

We're sorry to read that you're having issues with data on your account., and we're here to help. What kind of signal is the device showing? Do you have this issue with data everywhere? 

PedroM_VZW

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denispazio
Enthusiast - Level 1

I'm ready to switch over to another carrier. Paying around 150 dollars a month for two phones to be on unlimited plan and despite what time of the month it is, the service is unbearable. 90 percent of the time in day time hours my phone does 0.3 mbps in download speed tests.. Then at night if I'm lucky if I get 0.9 mbps. That's not even 1 mbps. Prior to COVID-19, I was getting 30 mbps all day. Why am I paying the same price for reduced service. 

falconhunter
Enthusiast - Level 1

I'm having the same problem. Unbelievable slow speeds even at the start of the cycle then totally unusable data after they throttle me back. Not our problem that their equipment vcant handle the load. Fix the equipment or adjust the bill. I have been with Verizon since the GTE mobile net days in the 80's and they could care less. I wish one of these Verizon managers would call me and fix this issue.

vzw_customer_support
Customer Service Rep

Please know that we absolutely value you as such a loyal customer, falconhunter. I also completely understand how important it is to get the best speeds at all times. Have we done troubleshooting? What plan are you on? What speeds do you get? (You can run a speed test though the My Verizon Mobile app, or speedtest.net) 

 

VanessaS_VZW

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mama23dogs
Legend

Verizon didnt exist as a name until 2000

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mama23dogs
Legend

@SomeGuyInThe315 wrote:

I'm in the grandfathered unlimited plan and since the pandemic started its been slow more than half of the time.  And by slow I mean pages and apps won't even open slow.  Customer support just lied and tried to act like my phone settings were wrong like that made vzw slower than dialup 


That plan has no restrictions, So people out of work are running their data like crazy and tying up the bandwidth.  I have used more data in the past 3 months than in the past full year.  
Its not an infinite resource.  

Tigerstep
Specialist - Level 3

That's the nature of wireless internet, it gets congested when lots of people are connecting at once.