Caller ID not showing people from Contacts.
JUSLEN51
Newbie

When I get an incoming call from someone in my contacts list, it doesn't show the name. Is this because my contacts list is coming from my google account. If so, how do I transfer the list to my 'phone'?

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vzw_customer_support
Customer Service Rep

JUSLEN51 I can really appreciate wanting to be able to see who is calling, especially if we have them as a stored contact. I do need some more information in order to investigate this further. What make and model device do you have? Is this something that started recently? Do you have the latest software version?

MelissaP_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Ann154
Community Leader
Community Leader

All of my contacts are in my Google account and they display the names when they call.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

JUSLEN51
Newbie

Do you have Caller Name ID on your plan?

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vzw_customer_support
Customer Service Rep

JUSLEN51

Seeing it, is believing it! Caller ID displays the caller's phone number (for all unblocked numbers) on your phone. It may also show the name of the person if it's already been stored in your phone's memory. This feature is included with all plans. Click the link below for more information regarding Caller ID: 
 

 

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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bearone21
Legend

i don't pay extra & also see who's calling if they're in google contacts!!

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Ann154
Community Leader
Community Leader

I have the standard caller ID, but I'm paying for the fancier Caller Name ID.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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