That is an awesome feature, Debby. We certainly want to make sure you are able to use it. What type of device do you have? If it is an Android, go to Settings>tap Sound and Notifications>select Application notifications and then select Caller ID. Let us know if this works.
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!