Can I unlock my device without a reset?
norgoode
Newbie

I locked my phone, accidentally & it is asking for a backup pin number which I never set to my knowledge.

I only have one attempt left before it automatically does a factory reset, which I don't want to do.

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Re: Phone is locked
bearone21
Legend

any security, other than swype, is going to ask for a backup pin, reset is your only way.

View solution in original post

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Re: Phone is locked
pherson
Champion - Level 1

Well I guess at this point it's a stalemate.

Re: Phone is locked
vzw_customer_support
Customer Service Rep

I apologize for the inconvenience and I'm here to help. I am confident that you've been able to unlock your device since your original post (09/05). If not, let's look into this. Which device do you have?


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Re: Phone is locked
bearone21
Legend

any security, other than swype, is going to ask for a backup pin, reset is your only way.

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