Can't add/update nickname to phone numbers on Verizon website

[Litespeed]

This has been going on for a while now.  When I go to the Verizone website and want to add a nickname to a phone number I have called, it doesn't do it. Anyone know what the problem is?

[vzw_customer_support]

That's strange, Litespeed. Are you referring to the nickname you add to your call logs in My Verizon so you can see the nickname on future call records online? Or are you referring to the nickname you can add to a phone number on your account to make viewing individual line usage a little easier? What happens when you try to add the nickname?

 

JenniferH_VZW

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[Litespeed]

Adding a nickname to a phone number on my account to making viewing individual line usage easier.  When I click on the phone number, it comes up with the little box to add the nickname.  I put in the nickname and click on it, but nothing happens.  It use to work just fine.

[Litespeed]

Now this is getting really weird.  I have my husband's phone number and mine.  When I click on his phone number, under usage and try to add a nickname, it works fine.  When I try to do it to my phone numbers, it doesn't work.

[tikibar1]

I've run into the same issue; sometimes it works on some of the lines, sometimes it doesn't.  Sometimes it works on all lines.  Quite annoying.

[Litespeed]

When I go to the Verizon website site, under my account and it shows the two phones we have.  I click on My Usage, and then go to the individual phone number I want to see what numbers I have called.  When I go to my husbands phone calls, I can add a nickname to the phone numbers, but when I try to do it to my phone number, it won't work.

[Ann154]

The line associated with the account owner might have the nickname changing option. The other lines on the account might not.

[Litespeed]

I am the account owner and before I have always had the option of adding a nickname to my phone number or my husbands.

[Turtleswife]

I also have been having the same exact problem! They told me everything was working fine. Well obviously, it's not! I am the account holder and have always been able to add update/nickname to my line and my husband's.  Now I can't do it on either.  I wish they would fix this as this was a very handy feature.  Any new developments for you?

[tikibar1]

I was able to add nicknames on two of my lines just this morning.  But as noted earlier, sometimes it doesn't allow me to add them and so far I've not detected a pattern as to why not.

[Turtleswife]

That's good - I just tried and I still can't......

[vzw_customer_support]

Wow. Let's look into this Turtleswife. Have you tried accessing from another computer?

VanessaS_VZW
Follow us on Twitter @VZWSupport

[Turtleswife]

Yes - I've tried 3 computers!!  I could always do it in the past...(TurtlesWife)

[Turtleswife · Accepted solution]

Well today, I'm happy to report that I am now able to add/update a nickname to a phone number on my call log. Thank you for whatever it is you did - you fixed it! Hopefully, it stays fixed.

TurtlesWife

[Katsat88]

I'm having the same problem. I no longer can use the "Add/Update Nick Name" in my My Veison usage page. It used to work but hasn't for the last few days. I've tried on my computer, tablet and iPhone. This problem seems to come and go with no discernible reason. Very frustrating. What should I do?

[bobbyn_vzw]

Help is here! Does it give an error message when you try? What do you experience when you try to update a contact?

Bobbyn_vzw

Follow us on Twitter @VZWSupport

[Katsat88]

Hi,

Thanks for responding. It wasn’t working over the past week, but I tried it yesterday and it actually worked. I just tried it now and it’s still working. Don’t know if that’s just coincidence, but I hope it continues to work.

Best wishes,

Kathleen

[Turtleswife]

Thank you - I seem to be all set now! Did you do something to correct it?

TurtlesWife

[Turtleswife]

I spoke too soon...Now I can't Add/Update a person's name to my call log again.  What is going on??  First I can...then I can't...then I can..now I can't again! There must be a bug in there that needs to be fixed. I see I'm not alone with this issue....Please address this bug!!

Thank you -

[vzw_customer_support]

Turtleswife,

So sorry to see that the problem has returned! Let's get to the bottom of it! Could you share with us what make and model computer you are using and which web browser? Could you try logging out of MyVerizon, clearing the cookies and cache on th web browser and logging back in. Let us know if that resolves the issue or it is still a problem.

BrianP_VZW
Follow Us on Twitter @VZWSupport

[Turtleswife]

At home I use a Lenovo Ideapad Z570 laptop.

Sent from my iPhone