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Basic Voicemail on my Galaxy S5 will not pick up. It is set up, because I can dial *86 and that works, but when I try calling my cell from my house phone, it rings and rings, and then says "your call cannot be completed at this time" and hangs up. How do I get voicemail to pick up?
Solved! Go to Correct Answer
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Is call forwarding set up on your cell phone? Press *73, wait for the tones, then hang up - this will cancel any call forwarding that may have been set up inadvertently, or purposely. See if it connects to VM after that.
If that doesn't work, I suggest calling Customer Service (option 4 for "Other", then say the word "agent" when prompted; see if the rep can reset your voicemail, or at least check it from their end to ensure it is properly activated and set up.
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Is call forwarding set up on your cell phone? Press *73, wait for the tones, then hang up - this will cancel any call forwarding that may have been set up inadvertently, or purposely. See if it connects to VM after that.
If that doesn't work, I suggest calling Customer Service (option 4 for "Other", then say the word "agent" when prompted; see if the rep can reset your voicemail, or at least check it from their end to ensure it is properly activated and set up.
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THANK YOU! That fixed it. So simple, wish I had thought of that.
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THANK YOU! THANK YOU!! THANK YOU!!!!!!!! I have been going nuts trying to fix this! Several calls to Verizon, several chats with tech support. I even upgraded my phone because I thought it was my phone messing up. YOU....ARE....A....GEM!!!!!