Can't get voicemail to pick up.

[chemom]

Basic Voicemail on my Galaxy S5 will not pick up.  It is set up, because I can dial *86 and that works, but when I try calling my cell from my house phone, it rings and rings, and then says "your call cannot be completed at this time" and hangs up.  How do I get voicemail to pick up?

[SuzyQ · Accepted solution]

Is call forwarding set up on your cell phone?  Press *73, wait for the tones, then hang up - this will cancel any call forwarding that may have been set up inadvertently, or purposely.  See if it connects to VM after that.

If that doesn't work, I suggest calling Customer Service (option 4 for "Other", then say the word "agent" when prompted; see if the rep can reset your voicemail, or at least check it from their end to ensure it is properly activated and set up.

[chemom]

THANK YOU!  That fixed it.  So simple, wish I had thought of that. 

[robindearmon]

THANK YOU! THANK YOU!! THANK YOU!!!!!!!! I have been going nuts trying to fix this! Several calls to Verizon, several chats with tech support.  I even upgraded my phone because I thought it was my phone messing up. YOU....ARE....A....GEM!!!!!