Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Can't make calls on Wifi Connection
DP69
Enthusiast

I have a Galaxy J7 V (2nd gen) that seems to connect to my home Wifi just fine and I'm able to surf the net, but recently I have not been able to make/receive calls or text messages. Although I can make calls or text off of other Wifi connections. My laptop also works fine on the home Wifi.

 

Things I've tried so far:

Rebooted the router and the phone several times.

Turned off the Wifi and on again.

"Forget All Wifi Networks" setting.

Restart the phone in safe mode to test Wifi.

Removed the caches.

Turned off and removed/reinserted SIM card and rebooted.

Got replacement phone and SIM card.

 

Any other thoughts or help? TIA.

0 Likes
Re: Can't make calls on Wifi Connection
vzw_customer_support
Customer Support

We know how important it is to have your calls and text messages working correctly at all times, no worries we'll be glad to work on figuring this out. Just to clarify are you using Wi-Fi Calling at home? What messaging application are you using?

 

 

AlfredoL_VZW

0 Likes
Re: Can't make calls on Wifi Connection
DP69
Enthusiast

Correct, I'm using Wi-Fi Calling at home. As for the messaging system, I'm just using the standard text messenger that came with the phone.

0 Likes