Can't send texts, but can receive texts
sullycuse
Enthusiast - Level 2

I have a Google Pixel 5 and am trying to use the Dual Sim fun functionality.  I have a personal Mint Mobile eSim and my company's Verizon physical sim installed.  I can place and receive calls from both providers.  I can send all SMS/MMS message on Mint Mobile, but can only receive SMS/MMS via Verizon. I can not send via Verizon.   I am using Google Messages for the text app.

I have gone through all steps on Verizon Pixel 5 troubleshooter, and nothing worked.  SMS/MMS was working in my S22, before I moved the physical sim to my Pixel 5.

Any thoughts?

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1 Solution
sullycuse
Enthusiast - Level 2

SOLUTION FOUND:  Worked with business customer support and got this fixed. Needed to get a new SIM card and activate for the new phone I moved to.  This cleared up the sending of my texts and works fine now.

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2 Replies
vzw_customer_support
Customer Service Rep

Thank you for reaching out about your issue with sending text messages. So we can jump into some troubleshooting we will be sending a Private Note. 

-Melissa

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sullycuse
Enthusiast - Level 2

SOLUTION FOUND:  Worked with business customer support and got this fixed. Needed to get a new SIM card and activate for the new phone I moved to.  This cleared up the sending of my texts and works fine now.