Cannot delete message
808finkey
Enthusiast - Level 1

MODEL  RC2200L

Troubleshooting:

1.   Switched to airplane mode.

2.  Highlighted  message.

3.   Selected unlock message to delete.

4.   Pressed OK to  delete. 

Result:  no change. 

5.  Rebooted phone repeated steps  1. - 4.  No change.  What next?   

Thank you ~

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vzw_customer_support
Customer Service Rep

Hello, 808finkey, I know I would be concerned if I was unable to delete a text message as well. Please let us know some additional details so we can better assist. Are you able to delete any text messages from your phone? Was this message locked at some point? Is there a software update available for your device: https://www.verizon.com/support/knowledge-base-232240/?

-Lauren

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