Cannot make or receive calls on Samsung J3 connected to network extender
blugrasstn
Newbie

I just purchased a Samsung J3 prepaid phone which is connected to a 4G Network Extender.  I can send and receive texts but cannot make or receive calls.  I also can connect to WiFi but cannot make calls like I could with my previous provider.  Is there a fix for either of these issues?

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vzw_customer_support
Customer Service Rep

It's very important that your new device has working service. Let's get your calls and data working. Where did you purchase the Network Extender? What specifically happens when you attempt to make a call?



KatrinaN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Ann154
Community Leader
Community Leader

I'm not sure prepaid phones and the network extenders work well together.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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