Cant recieve calls

I just added my fiance and his two kids to my plan they switched from t-mobile. But they can't recieve calls but can do everything else. Please help

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Re: Cant recieve calls
Customer Service Rep

We are definitely excited to hear that you now have the rest of the family on your Verizon plan, and are here to help. If you just recently ported in their phone numbers, and received notification that the port in is complete. You may simply just need to restart the device to allow the changes to sync, and their calling should work. If you have not received notification from us that the port in is complete. I would recommend reaching out to our Port in team at 1-888-844-7095 to have them check on the status to make sure there were no issues with the port in.