Content lock PIN forgotten. Any way to reset or recover pics?

[LANPAC45]

Just had older G3 screen replaced so could recover files.  Forgot PIN for content lock in Gallery.  Is there any way to reset PIN or recover pics?

[vzw_customer_support]

Lanpac45. recovering those pictures is sure to provide you with some missing memories. When creating that Content Lock, you would have established a Google account to use, just in case. After attempting a PIN, the screen should prompt you to enter that Google account information. Once confirmed, you would receive an email directly to that Google account with steps to complete the unlock.

LorenB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[LANPAC45]

At this point I have entered the wrong password 35 times. No prompt for

Google account information has appeared and none can be found.

On Apr 30, 2017 2:03 PM, "vzw_customer_support" <forums@verizonwireless.com>

[vzw_customer_support · Accepted solution]

@LANPAC45

I understand the importance of recovering your device photos. The Content Lock feature is a feature specific to the manufacturer. Although this is outside of our troubleshooting for this model device, I would like to provide you a link with some additional information about Content Lock on your LG G3 device here: http://bit.ly/2pf4kvR.

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!