I have a Moto G6. I set up my corporate email account with Active Exchange. I had to remove the SD card (set up as internal storage, supposedly encrypted) in order to do this at first, and it worked fine for a few hours after I re-introduced the SD card. But once the SD card is there it does not receive or sends any email - I tested this several times by removing the SD card and it works just fine, but the problem comes back as soon as I re-introduce the SD card. Anyone knows how to fix this? I appreciate your help
Having a working email is an important part of todayโs smartphones, LEO_DELAFUENTE. Youโve done some great work in troubleshooting already, and weโll be glad to help you take the next step. Youโre spot on about the SD card being encrypted, though your device should be reading it as โSD Cardโ or โExternalโ, and not an extension of the internal memory.
From what youโve stated, the phone itself has run just fine until you attempted to add the Active Exchange account. At that point, it became necessary to remove the SD card. Once that was done, things again went well, as did the Active Exchange email function.
The next step would be to back up all the information on the SD card, either by moving it to the internal memory http://spr.ly/6583DNPWf or by using a card reader to move the files to a computer. Once the information is backed up safely, reinsert the SD card into your device and format it http://spr.ly/6587DNPWh
George_VZW
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George
Thank you very much for your help. Unfortunately it didn't work. Maybe I made a mistake,? I followed your instructions, after format the SD card I re started the phone. Then I formatted the card as internal in order to be encrypted. My email function ok for a few hours and then it went back to not functioning again. I appreciate if you could help me with this. Thanks a lot for your time
if mail works without the card, why is the card necessary?
the card is intended for extra storage space. The phone has 32GB of storage, and after one week I am already above 50% capacity. It is not 'necessary' but it is a good help.
use the card for pics, videos & music.
Even if I set the SD card as portable still interfere with email
Thank you so much for keeping us posted, LEO_DELAFUENTE. That's an excellent question. We can check to see if the issue is isolated to the SD card by testing it on another device and finding out if the other device can read the card. Or, we can also test another SD card on your device. However, based on the details you've shared, it's possible that the Exchange Admin configuration in use by the server may be blocking access. May I ask if you've previously contacted your Exchange Admin to find out if this may be a possibility? If so, what did they advise?
LauraF_VZW
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Laura
Thanks for your help. I already contacted my IT Admin at the University (the ones in charge of the email account I am trying to use) and they do not know how to fix the problem. they were not aware that SD cards can be a problem. Do you know if this is a setting they can manage? If so I can ask them to do it.
I will check the SD card in another phone and will let you know
Leo
Sorry to hear that you don't have another SD card to test this out with just yet. I can certainly understand the need for the extra storage with limited space available on the phone. Have you contacted your IT department or administrator in charge of your corporate email to find out if this may be intended? It's possible that the Active Exchange setup has placed limitations on the ability to use an SD card on your phone for security reasons. Also, have you tried deleting the email account from the phone and then setting it up again?
Ryan_VZW
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I am committed to resolving this issue for you, LEO_DELAFUENTE. Let's check the basics first. Please try a different SD card and see if the issue continues. Chances are that your SD card is somehow corrupted. Keep us posted.
Antonio_VZW
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Antonio
thank you very much for your willingness to help. unfortunately I do not have other SD card. I will try to ask around if someone has one. Is there any test I can do to know if it is corrupted? the phone seems to recognize it with no problem, and either as 'portable" or "internal" both ways it saves data on it.
Looking in internet I see that other people had similar problems with their corporate email conflicting with SD cards.
I know that the issue with the card can be from manufacturing, but I bought the SD card brand new, put it in the phone that was also brand new. No problem in recognition or any other issue. the only problem is the conflcit with the corporate email. Other email (gmail, hotmail) work just fine.
thanks
Leo
I am glad to hear that you have reached out to your IT team, even though they're just as puzzled about the issue. I understand the importance of having the extra storage on your device as well. How did you set up your corporate email? Was it through the native, pre-installed application or through an application downloaded through the Google Play Store?
Greg_VZW
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The email was set by Exchange, already installed in the phone.
I tried the SD card in a different phone and it works perfectly. I conclude that the SD card is not the problem
sd cards are cheap!!
I do not understand your comment. I just said that the SD card is NOT the problem. I know they are cheap, but buying more of them will not fix the problem. did you read the email trail?.
yes i did & at no point did i hear you say you replaced the card to confirm.
sd cards don't last indefinitely.
amazing that your institution can offer any remedies.
same old song & dance, if it works without the card, why go thru all the aggravation of getting the card to work.
I initially ask this question to know if it was possible to use an SD card AND check my work email at the same time.
thanks you for helping me conclude what I knew before I wrote the question in your website.
sorry to wasting your time and my time
the sd card is storage device & doesn't send/receive email, that's done by the email program.
you've chased this for 2+ weeks & didn't waste my time.
fwiw:
when i find a work around, i stick with it rather than trying to reinvent the wheel.
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