Coverage has gotten worse
Enthusiast - Level 1

I have a 2021 Moto Stylus G and coverage suddenly got worse about two weeks ago.  Areas in which that I have always had strong coverage, I now have none: no data no calling. With that said another phone on my plan continues to have great service in the same locations.  

Any help would be appreciated.


Re: Coverage has gotten worse
Customer Service Rep

Sminzy, we are sorry to hear that you are suddenly having some service issues and do want to uncover what is happening. As you mentioned that another line is not having these issues in the same areas, we can assume that the issue is more specific to the phone. Do you recall adding any new apps, games or software recently? Has there been any physical or liquid damage to the phone? Do you recall making a change, even something small, such as a new case or screen protector? -LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!