Today I received a new phone via the Verizon replacement insurance and I was unable to get the sim activated. After some frustrating time, including overall difficulty with restoring the new phone from iCloud backup I was paired up with Tawana from customer support Vegas and she was an absolute angel. I didn’t get the option to complete a survey on the phone so I just wanted to make sure I put in the effort to thank her for her help and patience today to get me all squared away. She was professional, personal, and by far the most helpful customer service representative I have ever dealt with-from any company! 5+ stars for Tawana I hope this makes it way back to her, and her management team . Thank you for hiring people who care Verizon
@Nmarch Thank you for taking the time to share this feedback! It will be passed along to the appropriate Verizon team.
Nmarch, thank you for taking the time to let us know about your great experience with Tawana. We strive to provide our customers the best support experience and I will make sure that our leadership team receives your feedback regarding this great experience. ~Peter
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