falconracer, we appreciate you bring this to our attention as we want to make sure that your device is working as intended. Please respond to the Private Note that I will be sending you, so that we can help get this figured out as quickly as possible. Thank you!
Why would you send someone a "private note" on a public platform in response to a "Public" problem??? I mean, really? What kind of customer support employee are you? Let me give you that answer. Not a very good one. Look at my username. It was chosen specifically for you. I'm having this exact same problem, all of a sudden. Out of the blue. Had my Kyocera dura force pro 2 for over 2 years with an unlimited data plan. And I go searching for an answer to the problem and only to find that for whatever reason you decide to keep that answer private. Dude, I hope Verizon fires you. Get out of the customer support/service field. You're just plain awful at it.
We apologize for the confusion, YouAreRedamdiculous. The reason we request a Private Note is to look into this further and review your account. We will need information that will need to be obtained in a Private Note. We look forward to hearing from you in the Private Note. -Gerson