I have a Nexus 6p since updating to the Oreo system I am unable to use my data while on a call anyone know why and how to fix this?
have you setup wi-fi or hd calling??
No I have because I can't find where to do it in my phone I have looked
through settings but have had no luck. I have a Nexus 6p.
JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yes I have tried that with a rep on chat those options are not on my
phone.....The Enhanced LTE Mode is not there to select.
On Wed, May 30, 2018 at 12:43 PM, vzw_customer_support <
Let's continue with working together on your concern. I'd like for you to back up your device content and perform a factory reset https://www.verizonwireless.com/support/knowledge-base-148523/. Factory resetting your device may be helpful in regard to missing setting options.
CoreyM_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
We want your device to function as expected in regard to having the ability to browse the internet while on call. Let's troubleshoot this concern. Here's a link that will assist with enabling HD Voice https://vz.to/2sidUT6. Here's a link that will assist with troubleshooting https://vz.to/2drnmLn. Advise us of any new results.
CoreyM_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
When I click the links it is saying error and not opening a page. I am
actually on a computer at the moment
On Wed, May 30, 2018 at 11:06 AM, vzw_customer_support <
Start a new topic or ask questions in the open forum.
