I recently tried to upgrade from LG Optimus Zone 3 (Android 5.1.1) to LG Zone 4 (Android 7.x). One of the ways I use the Zone 3 for is to view a particular pdf file in storage. it is a file with a lot of people and phone numbers for an HOA. It is not conducive to use in a contact list. When I find a person and phone number, I press the phone number until it is highlighted. Then I release my finger and the phone dialer is automatically launched ready for me to dial. The Zone 4 does not have this functionality. How can I get this functionality in the Zone 4 or later versions of Android?
Thanks
same viewer in both phones?
I have no idea which viewer is used in either phone. I tried to get that info from Verizon, LG and Google without success. If it were a PC, I'd have no problem determining the app being used, but not on the cell phone. Both are using the default viewer but I have no idea what they are.
If you can help ID them, I'd appreciate it.
I know it is important to view your PDF files LeoHamm. I am sure we will figure this out. Are you able to open the PDF file on a computer? What error do you get when you go into file manager to open the PDF? Are you able to open any other PDF files?
Amber_VZW
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I'm sorry to have to respond in this manner. You do not understand my question. I never said anything about an error. The functionality difference I described is not applicable to a PC, however, the file is certainly readable on a PC. That is where it was developed.
If you re-read my post and determine you have some pertinent and applicable questions or suggestions, I'd love to hear them.
Thanks
LeoHamm, thank you for continuing to work with us on the PDF file viewer issue. Our apologies that we asked for an error message when that was not mentioned by you. We can offer to troubleshoot the issue and that would entail gathering more details. One option is to check the Google Play Store https://play.google.com/store?hl=en for a third party app that may help with viewing and dialing from the file. Are you able to view the file in the new phone, but not dial directly by pressing and holding the number or is the file not visible at all in the new phone?
David_VZW
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David,
Your first comment is the correct one ("Are you able to view the file in the new phone, but not dial directly by pressing and holding the number..."). To your comment about the alternative of downloading pdf viewer apps until I found one that worked, that is quite cumbersome. In fact I disconnected the ZONE 4 from the network because I was getting no assistance from Verizon, LG or Google.
So, if you know how to determine the default app used in the Optimus Zone 3 for viewing a pdf file, that would lead me to understand if that can be used on the Zone 4, and if not, what pdf viewer has this functionality.
Another alternative is a phone that operates in this manner. I might purchase that phone.
Thank you.
LeoHamm, we definitely want you to be completely informed about the default settings and applications associated to your device. We've attached a link that will provide you with all specifications for the LG Zone 4. Please let us know if you have any additional concerns. https://www.verizonwireless.com/support/lg-zone-4/
Geovann_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thanks for the attempt to assist. What would have been helpful would be to know specifically the difference in default pdf viewers between the LG Optimus Zone 3 (the device that works great) and the LG Zone 4 (the device that doesn't work great). That was my question. Unfortunately, getting the specific question addressed seems to be impossible with Verizon, LG or Google.
As it happens, I could not get the answer so I returned my Zone 4 before my 14 days limit ran out. Of course it still cost me $35.
This question should be considered closed but not answered.
LeoHamm, I would like to apologize that your issue was never resolved and that you had to return your new device. This is never the result that we would like our customers to have. I have sent a Private Message if you would like further assistance with this issue. Please click on the following link that will guide you directly to your inbox:
https://community.verizonwireless.com/inbox
Have a great day!
KevinM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
it's probably either the default player or the adobe version.
But how do I determine which?
Settings > Apps and look for Adobe or a PDF viewer.
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Done that. Nothing shows either.
On my Android 7.0 Turbo 2 phone, I don't have Adobe nor a PDF Viewer specific app. When I open a Google Docs .pdf file it apparently uses Google Drive to view the file (according to Help and Feedback).
If I use a downloaded File Manager app to view a locally stored .pdf file it opens the file for viewing, not identifying what it uses to view it, but has an option to save it to a Google Drive. Also it has three dots that gives the option to Open With and shows two local apps, HP ePrint and Dropbox PDF Viewer.
Not sure if this helps but is what I see on my Android phone.
Thanks for the info, however nothing appears to be similar to my set up. I have 3 files in storage. I can't select one and decide how to open it. If I open it, click the 3 dots and select About, it shows a build number and some open source licenses, all Apache. So I guess it is using some imbedded SW in the Android OS.
Oh well. Time to give up. Thanks for the attempts to help.
before they open do you get a choice of how file is opened, should get several unless you've selected one as default?
No choices available.
interesting, any doc i open, whether pdf, docx, excel, i get a choice, as i have selected a default player on my note5/7.0.
Sorry, but I don't know what a note5/7.0 is. My issue is the difference between the functionality of default pdf viewers between LG Optimus Zone 3 5.X and LG Zone 4 7.x cell phones. Bothe are Android operating systems.
LeoHamm wrote:
Sorry, but I don't know what a note5/7.0 is. My issue is the difference between the functionality of default pdf viewers between LG Optimus Zone 3 5.X and LG Zone 4 7.x cell phones. Bothe are Android operating systems.
The other community member was referring to their Samsung Galaxy Note 5 which is running Android 7.0 version of the OS.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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