Disney+ Promotion is not working!

[TV19]

I am in the same situation as many others in that I signed up for the Verizon / Disney+ promo and am wondering when this will be resolved.  I created a login and password on Disney Plus and it does not recognize my email or the promotion.  So, they offer to start trial and show me the billing rates.  Seems many others are similarly frustrated and reached the same conclusion.  Verizon customer service was not able to assist me.  They provided me the number to Disney Plus and a reference #.  Disney refers you back to Verizon.  So far, this is a very poorly designed promotion and the marketing is suspect.  Btw, I have refreshed my desktop browser, and deleted/reinstalled the app on my phone to see if that will help to no avail.  I will wait 48-72 hours for resolution and then will cancel this promotion from my Unlimited account and post my findings accordingly.  For the amount I pay monthly for a full Unlimited family account I expect better from Verizon. 

[TV19]

I am in the same situation as many others in that I signed up for the Verizon / Disney+ promo and am wondering when this will be resolved.  I created a login and password on Disney Plus and it does not recognize my email or the promotion.  So, they offer to start trial and show me the billing rates.  Seems many others are similarly frustrated and reached the same conclusion.  Verizon customer service was not able to assist me.  They provided me the number to Disney Plus and a reference #.  Disney refers you back to Verizon.  So far, this is a very poorly designed promotion and the marketing is suspect.  Btw, I have refreshed my desktop browser, and deleted/reinstalled the app on my phone to see if that will help to no avail.  I will wait 48-72 hours for resolution and then will cancel this promotion from my Unlimited account and post my findings accordingly.  For the amount I pay monthly for a full Unlimited family account I expect better from Verizon. 

[dantechsystems]

Verizon support reps are not fully informed on this issue.  I had the same problem so I called Verizon and they refered me to Verizon Disney+ Support.  The nice gentleman informed me that the root cause of the issue when this happens, is internal to Verizon.  The solution is that the Verizon rep needs to update a MACK file called OST224799.  When they complete this for you on the phone, the system then lets you create a login and password without being prompted to pay a trial or annual subscription.   He did it for me and it worked instantly.

[lornab1971]

I agree!  i have been bounced multiple times between verizon and disney plus since Dec 14th.  Verizon says i have a code, so they are "done" nothing more they can do...and Disney plus says they don't see that code associated with my account and only verizon can fix it.  Pretty bad customer service experience.  

I finally convinced a help guy tonight (after going through all the same song and dance and troubleshooting steps i've done multiple times before. ) that this needs escalation...he escalated me to tier 2 and I'm still sitting on hold...it's been 1 hour and 18 minutes so far.   

If this is supposed to be a customer perk...epic fail.  I get paid by the hour and have wasted no less than 10 on calls back and forth with this... hugely disappointed.  I'm going to let the holde music keep playing until i go to bed or someone picks up.

Verizon...surely someone at the company can help?  I''ve already lost a month of the free promotion, 10+ hours of frustration on the phone, i'm left out of conversations with friends because they can all watch programs I can't, etc... 

[vzw_customer_support]

lornab1971, we truly value your time & we're very sorry that you've gone through so much trouble with trying to obtain the Disney+ promotion. This should be a smooth process. Please review the steps in this link https://www.verizonwireless.com/support/disney-faqs/ & can you please fill us in on what exactly the problem is? AliciaD_VZW

[YADJUNK]

I couldn't even add it... the menu option the instructions suggested didn't exist, when I went about it another way I would get an error trying to "addon" disney plus.  4hrs... and trying the app, the website... and we couldn't get it (chat help)... was escalated but I was so annoyed the tech credited my account for the money to sign up with disney plus... sooo much simpler.   Their website is horrific.  Painful to navigate, inconsistentand nonfunctional on this.  What should have been a nice perk...just frustrated the heck out of me.

(notice no "addons" on drop down"--yes disney plus is listed at bottom but when you click the link..

they tell me to add unlimited (already have)...but if you realize they are masters of poor website design and scroll to bottom... voila they seem to give you a way to sign up (woot)...oh wait -- that leads to the error message (first pic posted).  Awesome job verizon!  UGH

[vzw_customer_support]

Most of our qualifying customers took advantage of the Disney+ promotion. While there were definitely some customers had trouble adding Disney+, many were able to add it without an issue. 

I want to make sure that you get the support that you need. To clarify, did you still need assistance with Disney+?

GinaU_VZW

[mlopez438]

It's not supposed to work. You are being scammed.

Be sure to make your $150 monthly payment. 

[BosMark]

Worst experience ever I have had with Verizon.  Never been treated like such garbage...just bounced back and forth.  Each sides blames the other.   It is a mess.   How about just give me the $12.99 credit each month and let me sign up directly???   Spent hours on hold and back and forth (on hold now).  If it was easy to transfer my 4 lines I would out of spite.   Someone should be fired over this garbage implementation.   100s of people in these forums with the same issue.   can only image all the calls, chats, and lost faith in verizon as being a good provider.    and to the CS rep about to post some generic link...don't.   we already wasted time with that.    

[rajarickin]

Same, verizon is as useless with this as Disney is. expected it from the blockhead mouse ears but i guess i should expect it from Verizon too thanks