I am in the same situation as many others in that I signed up for the Verizon / Disney+ promo and am wondering when this will be resolved. I created a login and password on Disney Plus and it does not recognize my email or the promotion. So, they offer to start trial and show me the billing rates. Seems many others are similarly frustrated and reached the same conclusion. Verizon customer service was not able to assist me. They provided me the number to Disney Plus and a reference #. Disney refers you back to Verizon. So far, this is a very poorly designed promotion and the marketing is suspect. Btw, I have refreshed my desktop browser, and deleted/reinstalled the app on my phone to see if that will help to no avail. I will wait 48-72 hours for resolution and then will cancel this promotion from my Unlimited account and post my findings accordingly. For the amount I pay monthly for a full Unlimited family account I expect better from Verizon.
We sincerely appreciate your feedback on this promotion, and we regret any confusion it may have caused.
If you already signed up for the yearly subscription or multi-year subscription prior to the Verizon offer, do NOT cancel the subscription. You will still be able to get the 12 month promotion from Verizon. Once the registration steps are completed for the Verizon promotion that offer will be in effect.
You will receive an email from Disney+ (check all spam email folders) that will contain additional information regarding the current subscription and any additional steps you will need to take. Monthly subscriptions through Disney will be canceled before you are charged.
If you purchased through a 3rd party (Google, Apple, Amazon, Roku) you will need to cancel through that 3rd party.
TamaraH_VZW
TamaraH,
I checked my email inbox and spam folder and do not see any communication from Disney. Please advise.
Thanks,
T
Yeah I just switched to a new unlimited plan and tried the free trial and they charged me!?!?!?! Highly unsatisfied at the moment.
Yes, I am trying to get my 1 year offer from Verizon that we supposed to kick in automatically after my prepaid subscription to Disney + was over, of course that didn't happen. So now both Verizon and Disney are passing me back and forth and no one is taking any responsibility. Good work to the both of you.
Yea that collaboration was a complete failure. I was able to use 5 weeks of my year long Disney+ promo. Several phone calls with both companies and nothing happened. I just gave up. Having similar problems with Apple Music and Verizon now. I’ve come to the conclusion that Verizon isn’t capable of providing 3rd party services and shouldn’t include them in a plan to make it look like it’s more valuable.
I will be calling verizon after spending over an hour on chat with disney this evening. They sent me to chat with verizon but they were closed. I am hoping I can get a verizon rep that can edit the so called "MACK" file. I will update everyone with my results.
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
bescphoto, we want to make sure you're still getting the best assistance. Please, Private Message us anytime for live agent support. - NicholasS_VZW
Did you create your account by going through your myVerizon account?
if you log into your My Verizon Account, account, add ons, entertainment. Then select Disney+. Follow prompts to get Disney+ free
mama23dogs - Sr.Leader
I do not see "add ons or entertainment" after I log into My Verizon Account (Wireless) and then Account. Recieved reference # for my call with customer service this morning. Please advise.
mama23dogs - Sr. Leader
I ended up looking in my Verizon plan and found the link to set up my account with Disney+. It appears set up with Verizon. Although, once I logged into Disney+, using the link on your site, with my email username and password, it still brought me to the rates for Disney+, being either 6.99 or 12.99 a month. Then the only selection is Start Trial and it takes you to a payment screen. I am hesitant to give them my credit card information, not knowing if I am going to get billed. Please advise.
TV19, making sure you are able to easily subscribe to receive Disney+ on us is vital. We appreciate all of the steps you have taken so far in efforts to resolve this matter. At this point, we would like for you to check the status of your Disney+ Subscription. Can you please follow this link https://www.disneyplus.com/login to sign in to your Disney+ account? Once you are signed in please click on the profile icon in the top right-hand corner, under the drop-down please select Account> Subscription. From the next screen please share the subscription details that you see.
SylviaT_VZW
Verizon support reps are not fully informed on this issue. I had the same problem so I called Verizon and they refered me to Verizon Disney+ Support. The nice gentleman informed me that the root cause of the issue when this happens, is internal to Verizon. The solution is that the Verizon rep needs to update a MACK file called OST224799. When they complete this for you on the phone, the system then lets you create a login and password without being prompted to pay a trial or annual subscription. He did it for me and it worked instantly.
I am having this same issue? did you give to payment info and were charged?
I've had this ongoing issue since the promotion first started. I've talked to 10+ reps from Verizon and at least 7 chats with Disney. They all said they will look into it and one of them even gave me a month trial until it was figured out. I just gave up on it. Seems neither company has their dirt figured out and can't help at all. I'm surprised my included Apple Music subscription still works honestly.
My Disney + not working either. Chat online x , chat on phone x 20 mins, directed to Disney..on hold 30 minutes to be told that Verizon whom I talked to ON CHAT and on phone knew that there is problem and told me to call Verizon because they know about this issue. Wow. Now back on the phone with Verizon!
Mine has not worked since December/January. I've pretty much come to the conclusion that I won't ever get my year of Disney+. None of the customer service reps for Disney or Verizon know how to fix it.
It's very concerning to hear that you have been having the issues with the Disney+ promo since the December/January time frame, Codester3388. That's far too long and we definitely want to get this figured out. We would need more details to best help with this concern and so we've sent you a Private Note. Please respond to that Private Note.
-Ryan
prenupt,
Getting the most out of your plan with us is key, and Disney+ is a huge offer that many enjoy, so allow me to assist and make sure you are able to enjoy it just the same. To begin, I know it's been a couple of days, so has the login problem been squared away, or is it still happening? If it's still happening, were you already on a plan that offered Disney+ before this, or is this the first time signing up for the offer? What error/prompt are you receiving when you try to sign up/in for Disney+?
RyanC_VZW
Hello Codester3388,
We definitley want you to get that bundle as soon as possible. There is currently an issue, and I'm sorry that you are not able to view and manage the add-ons. We are currently working to resolve this issue with updates being made nightly. You should be able to view them tomorrow.
Start a new topic or ask questions in the open forum.
