Lets hope Verizon can see how many people are having this issue.
pic taken with Screenshot UX (non-root)
Hi
I recently upgraded my device to a Droid DNA from HTC. Every so often I get an error message that there is no SIM card in the phone, and I lose the ability to receive or make calls. Usually restarting the device fixes this. I find it obnoxious that I need to restart each day. Has anyone else been seeing this bug?
Thanks
tony
Ok to all on here . I had a good lengthy conversation with HTC about 2 weeks again regards to this issue cause I had an actual emergency and couldn't use my phone . They said there is a software fix in the works but the solution that seems to fix it now is as follows . I did this and have NOT had a single issue since . Remove and reset the sim the card . Go under settings - battery and turn OFF fast boot . Restart device . From what they said is its a memory register issue where the sim controller gets locked up in memory if the phone is properly shut down and restarted on a regular basis . Evidently a programming issue due to the large 2 gig of ram . By shutting off fast boot it doesn't save the old connection certificates and always verifies network connection as opposed to holding and reusing network information .
This didn't work for me. Still doing it.
That makes sense. I didn't know what fast boot was, but I put my dead phone on the charger and it was instantly on with the sim card error, thank you for letting us know.
To everyone else, rather than restarting your phone, or pulling out your sim card (which adds to the scratching issue), you can just hold the power button until the power down menu comes up, and chose airplane mode. It just powers down the wireless components which clears the memory issues with fast boot. Then just wait a few seconds and then turn airplane mode back off. I haven't timed it, but it seems a lot faster than waiting for it to completely restart.
So the new SIM card worked for about a week and a half. It started again. A
woman at Verizon told me it is a software issue that we need to wait for an
update to be sent out. Everybody at HTC who says they don't know anything
about the problem, well this is all "cover your ***". They know their is a
problem but if they admit it, and say they don't know what's causing it,
they could be financially obligated to refund people. So by not
acknowledging that there is a known issue takes the microscope off them.
This is complete ********. My last phone was HTC and it was a <Deleted>. I told myself I would never buy an HTC phone again. When I saw this
phone come out, I was so impressed that I went against my word. But I can
guarantee that HTC will never see a <Deleted> penny of my money again!
<Post edited to comply with the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator
Fast restart has never been turned on on my phone, and it's doing it anyway.
I went to Verizon today and tried a new SIM card even know some are saying
its been confirmed a software issue. My phone was locking out 10+ times a
day so I was desperate. We will see what happens.
Lets hope Verizon can see how many people are having this issue.
pic taken with Screenshot UX (non-root)
I don't think it is as widespread as I originally thought. I've been to two
different stores now and nobody in either store has heard about the issue
before.
On Jan 27, 2013 12:50 AM, "SuperSkreech" <community@verizonwireless.com>
Most people would tell you the same thing with when their paycheck is on the Line
Sent from my Samsung Galaxy Note® II
True. So far with the new SIM card, it hasn't done it yet. 24 straight
hours.. woahoo!
Finger's crossed...:-)
Sent from my Verizon Wireless 4G LTE Smartphone
Great, not real happy to find this thread. Bought two DNA's for xmas. Mine experienced the problem a couple days after first using it, thought it was due to porting my number and we were travelling. It's happened a couple of other times when travelling to my in-laws. Yet, it's never happened to my wife's DNA. Rebooting works but is a pita!
I agree.
Sent from my Verizon Wireless 4G LTE Smartphone
I'm having this same problem with my DNA that I purchased in early December. In the past 24 hours, I've gotten the SIM card error problem 6 or 7 times. Putting the phone into airplane mode and back out of it seems to temporarily fix it (and it's faster than rebooting), but sometimes the phone gets stuck on "turning on..." airplane mode, and I end up having to reboot anyway. I've reseated the SIM card several times now, and that doesn't seem to fix it. This is very frustrating since I don't know WHEN it starts having SIM problems, which means I may lose access to my phone (e.g., miss important phone calls and texts) without knowing it for 30-45 minutes until I check the phone. UGH!
Only known fix is to take phone in to replace SIM card. Verify perpendicular insertion of card and fully seated. Do not remove new SIM Card if at all possible, as this would scratch the new SIM CARD; placing you right back where you started with another damaged SIM CARD. This fix has worked for me but remember that the SIM CARD HAS TO BE PERPENDICULAR TO THE SLOT WHEN BEING INSERTED. Good luck.
Sent from my Verizon Wireless 4G LTE Smartphone
My phone was severely affected by this. 10+ time a day. Some said it didn't
fix the problem but since I got a new SIM, it hasn't happened yet.
I purchased my first DNA on Black Friday 2012. Within the first 3 days of activating the phone I began experiencing issues with the No SIM card error. I took it to the wireless store and he "fixed" it. Within 30 min. it happened again. Took it back and "fixed" it again. Within the first 2 weeks it went out at least 15 times. Most times shutting off and rebooting resolved the issue until it wanted to go out again. Finally, I went back and requested a new phone. Verizon did give me a new phone but with the same results. I can just finish a phone call and look down and the icon is at the top with no service and the No SIM card error displayed. Now I have to eject the SIM card and reinstall it for it begin working without the error. Getting tired of having to constantly check to see if my phone has service. This was definitely not what I signed up for. Any suggestions or permanent fixes available?
After posting over a week ago, I read most of the posts and came across post #66 by Sith77. HTC advised to turn off the fast boot. Since applying, I have not had an issue in over a week(knock on wood). Still waiting for an official cause and fix to be put out by HTC/Verizon. Good Luck.
Got the phone two weeks ago - sim card issue the next day. Didn't think anything of it, restarted the phone and error disappeared. Two saturdays later, issue comes back and a restart wasn't guaranteed to get rid of the error, and if it did, the phone would only work for 10 sec to a min before the error came back.
Got a new sim card and the error went away...for a day. Right before my two week trial period was up, I got a brand new dna, thinking that i was just unlucky (since my buddy got the same phone with 0 issues). That was two days ago. Today, i got the same error.
So, if you're keeping count at home, in two weeks, i've had 4 new sim cards and two new phones. I've tried all the tips to remove the error (http://www.andromods.com/bugs-issues/htc-droid-dna-no-4g-sim-card-problem-locked-puk.html), but nothing's worked.
Further, the verizon staff was useless, aside from replacing the sim card. They've never heard of this issue, and when i said that it's all over the internet, their response was "well, all phones will have issues. And if you think about it, internet chatter only happens when there's negative stuff to say about the phone". wtf.
Went to Verizon this weekend. After a couple of weeks with no problem it started happening constantly. Switched off mid-call with my parents. Talked to guy at Verizon who said he had not heard of any problems with DNA and sim card error. Did say that sim card was preloaded and they do have problems with those from time to time. Replaced the sim card and told me if it happens again come in immediately because it must be the phone and they would replace it. So far 3 days and no problem. We'll see...
I love how the VZW Moderator will edit these posts but no moderator will reply to us as to whats going on with this issue and this is a major issue with a flagship phone. I'm on my 3rd DNA now and the sim card issue is still happening with my latest handset. I have done everything and anything to correct this issue but with no luck.
VERY DISAPPOINTING VZW (especially for the so called largest and best cell phone company in the USA)!!!!!! Can we please get some answers here???????
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