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I recently upgraded my device to a Droid DNA from HTC. Every so often I get an error message that there is no SIM card in the phone, and I lose the ability to receive or make calls. Usually restarting the device fixes this. I find it obnoxious that I need to restart each day. Has anyone else been seeing this bug?
I love how the VZW Moderator will edit these posts but no moderator will reply to us as to whats going on with this issue and this is a major issue with a flagship phone.
Can we please get some answers here???????
This isn't Customer Service, it's a peer-to-peer forum. The Moderators are here to keep things in order and ensure we all are following the forum's Terms of Service ... they aren't Customer Service Reps or Tech Reps. Verizon reps do occasionally pop in and respond, but it's sporadic and usually days or weeks (if ever) after a post is left.
I understand just venting I guess. Have already emailed them directly and just sick of going to a VZW corporate store to get new sim card and/or phone replaced (On my 3rd DNA now). Hopefully a fix happens soon with this issue.
Ok, good news for me. My 3rd DNA started to get the no "sim card" error again like every DNA I have owned. Went to a corporate store and complained again, after about 1hour of haggling with the CS rep I got to speak with a store Mgr where she finally pulled up all of my past experiences, calls to customer care, visits to the 2 different stores about my DNA and she finally made an exception for me and they bought back my DNA for $250(which is weird since I only paid $200 when I upgraded) and then retro'ed my upgrade status so I could use it for another device. I got a Note2, had to pay the difference of about $100 to get it but I walked out of the store a happy VZW customer. I say give it a try yourself and fyi the Note2 is absolutely awesome device and I should have gotten it to start off with........ I encourage anybody else on this thread to go to your local corporate store and do what I did but be calm in how you go about doing it and show your aggravation do not explode at them with anger b/c it's really not their fault and hopefully you will be taken care of just as I was. I really gotta give VZW major props in this situation as they ended up handling it very good and made me a happy customer.
It looks like there is a fix coming in an OTA update from VZW. I hope this update takes care of all who is having this major sim card issue, see link below:
I'm hopeful the update will fix the sim card issue but not optimistic since there is no mention of this issue being fixed when you read about the update. Fingers crossed.
Same. Installed the update last night. Woke up to "No SIM card". Heading to the Verizon store tomorrow to get rid of this turkey and going to make sure to hit all the Motorola forums and warn people about this phone.
I hope your issue is resolved soon.
