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I just did a factory reset (preferred method) and the camera still won't function. I tried it twice and it froze the first time and the second attempt caused the phone to auto-reboot.
This definitely sounds like a serious issue JohnSDawson! Do you recall the original purchase date of your device? Do you have insurance/extended warranty? Is there any physical damage to the device? Please keep us posted, thanks!
I don't know the purchase date and I don't have insurance. I just want the camera on the phone that I have to work! I imagine that there are thousands of people who are having the same problem.
I understand the need to have a working camera, JohnSDawson. If you head into an app that has access to your camera do you run into the same issue? ( ie, instagram )
Thank you for the insight, John. I noticed that you've already completed a factory reset. When this was done were the apps auto loaded before you could retest the camera app? If so, please test the device in Safe Mode. http://vz.to/1ekk8qZ
I just tried safe mode, with the same result (hangs and then auto-reboots). Then I uninstalled every app that has (or possibly has) camera functionality/interaction (Google Camera, Pixlr Express, etc.), and the result is the same.
I say that because the first few times that I started the camera after the update it would show the camera POV, hang, throw an error message (something like "Unable to connect to camera") and then auto-reboot. Now the screen is just black and there is no error message, it just hangs and then auto-reboots.
