Droid Eris Frustrations, Can I trade if for a Droid

[ddschwindt]

Help,

My wife and I each have the Droid Eris. We have had them for almost 3 months now. Lots of issues with them. They run very slow, we can't even use them when they are charging because the screens change on their own.

I am tired of the issues. Will Verizon trade them for the Moto Droid even though we started our new contract a in January?

[TheGreatOne]

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ddschwindt wrote:

Help,

My wife and I each have the Droid Eris. We have had them for almost 3 months now. Lots of issues with them. They run very slow, we can't even use them when they are charging because the screens change on their own.

I am tired of the issues. Will Verizon trade them for the Moto Droid even though we started our new contract a in January?

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I haven't heard of Verizon doing the trade in thing, but it would be great if that happened. Most likely you'll be prompted to buy a new device at full retail price.

You could always try to call in at warranty deparment. Just mention if you can get a refurbished Droid in exchange you'll send in your Eris's. That you are having issues with the Eris.

[Developer]

Verizon changed the rules earlier this year that prevents them changing from one phone to another.  You may be able to find a store manager or tier2 support manager that would be willing to hook you up some way but now it's harder and harder to do.

[yashachan]

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ddschwindt wrote:

Help,

My wife and I each have the Droid Eris. We have had them for almost 3 months now. Lots of issues with them. They run very slow, we can't even use them when they are charging because the screens change on their own.

I am tired of the issues. Will Verizon trade them for the Moto Droid even though we started our new contract a in January?

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I've had my Eris since late December, and have not had any such issues. Sometimes I can push it hard enough that it's a bit slow to respond, but it catches up. I've only had to reboot it once due to performance issues. I also regularly use mine while it's charging, with zero problems.

Maybe consider a hard reset before paying full price for a Motorola Droid?