Droid Maxx stuck on blue/black M and won't reset
ARSMITH77
Newbie

out of nowhere my just over a year old Droid Maxx won't start up. It is stuck on a black reboot screen with a blue M logo. Hitting power/down volume will bring up the menu but no matter which option I select it won't load.

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vzw_customer_support
Customer Service Rep

ARSMITH77, it is important to us that you have a working phone. Are you able to start your phone in Safe Mode? Please follow this link:http://vz.to/2du0KL3


EstebanP_VZW
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