When I used to (2 days ago) plug in my Droid Turbo it would acknowledge the Turbo Charger. Now it doesn't charge as fast or acknowledge the Turbo Charger as being in fact a "Turbo" Charger. Any help would be appreciated! I will be turning phone off and charging fully tonight, because the internet told me to. (They can't put it on the internet if it isn't true.)
same problem! so frustrating!
I want your phone to recognize the charger as it should Laura. When did this issue start? Is there any damage/corrosion to the charge port, or the cable connector? Did this issue start after updating/installing any particular application/software? Please confirm your Droid Turbo software system version as per this link http://spr.ly/6587BMwlH
AntonioC_VZW
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I have also have experienced the same issue intermittently. As a result, unable to diagnose the cause. Assistance would be helpful.
I want you to be able to charge your phone TKDFamily. How long has this been going on for? Are you using the original charger that came with the phone? Have you tried different chargers?
AmberF_VZW
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my droid will not turbo charge. went to verizon store and they gave me a new charger. However it still will not "Turbo Charge".
I think it must be a factory defect. any suggestions?
Your efforts are greatly appreciated, let's get this figured out. Were you provided a TurboPower charger:http://spr.ly/6588BbaTw
AyaniB_VZW
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i received a new charger. Still will not turbo charge. based on my troubleshooting the Phone is defective.
Lets double check some items to make sure your Turbo is fast charging when it is supposed to. The Motorola Turbo charger will charge the device at a faster rate when the device is below 78%. If the device is already at 78% or higher, it will charge at regular speed. You can visually tell that it is rapid charging by looking at the Moto Command Center. It will have scallops or little slashes through the circle when it is rapid charging. Remember it will only rapid charge if the battery level is below 78%.
AllisonC_VZW
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well then I called Verizon support, they mentioned that Turbo would only happen if the phone was at 50% or less.
In any case I left the phone on all night to reduce the charge to 34%.
I then plugged the phone in again. No Turbo Charge. New Charger and dedicated outlet at home.
5 hours and 15 minutes later the phone had reached 94%.
no scallops or little slashes through the circle. What would you recommend next?
Does the phone under the battery usage setting say it is being charged by AC or USB?
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the phone is at 99%, however when I plug it in, under settings.. battery.. is states Charging over USB.
That would explain why it is charging slower. It might also mean the charging port on the phone is picky about how something is plugged into it and could be a hardware problem. It could also mean the charging cable is damaged instead.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
maybe. I have two chargers, both Turbo Power 25. Slow charging is the same for each. So unlikely a charger or cable problem especially since one of the chargers is BRAND new and given to me by the Verizon store just this week.
My guess would be a hardware problem, probably the PORT on the phone.
ed
We wil lgive you back the power to quickly power your phone! Please test the device in Safe Mode to see if performance changes: http://www.verizonwireless.com/support/knowledge-base-118294/
YaleK_VZW
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Nothing changes in safe mode, exec even plugged in the phone draws more power then it receives and the battery slowly drains
Anybody get any traction on this? We just had a similar issue with the Marshmallow 6.0 update. We got a new phone tonight, pre-update, and the turbo charge feature is working. I've also seen other threads where users got a new phone, took the OTA, and the same problem came back.
Any answers?
Jonas
I have the same issue with the Turbo charging no longer working on my Droid Turbo 2 phone. It started after the following updates were applied to my phone on July 2nd, 2016:
SU1A: 23.31.24.kinzie_verizon.verizon.en.US
SU1.75B: 24.14.16.kinzie_verizon.verizon.en.US
Benefits of these updates: Fixes device charging issues.
Unfortunately, these updates caused my charging issues. Turbo charge no longer woks and it takes 18 hours to charge from 10% to 100%.
Can these updates be removed from my phone?
No you can't revert to the previous version of the OS.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Robert, software updates are suppose to be exciting. Let us help bring back the excitement. We would like to do some troubleshooting with you . We will not be able to remove the updates, but we can make sure everything downloaded correctly. Please send us a private message by visiting our Facebook page or sending us a DM to ______@VZWSupport on Twitter. This way we can further assist you.
RalphT_VZW
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