Droid Ultra Screen flickering

[84GCock]

Any idea how to get the screen to stop flickering?  Seems like it started doing this when I upgraded the OS.  Hope this is just a OS glitch and not a hardware issue.

[vzw_customer_support]

I'm sorry your screen is flickering 84GCock. Have you downloaded any new apps? Does it happen during certain functions on your phone? Have you tried to reset the phone? Is there any damage?

Kinquana_VZW
Follow us on Twitter @vzwsupport

[smile0303]

My phone is doing the same thing but it is while the phone is locked. Every once in awhile when the clock turns on when moved the whole screen goes white.

[vzw_customer_support]

Oh my, smile0303! Thanks for sharing your experience with the Droid Ultra screen.
At this time does it only happen when the phone is in locked screen mode? I want to get as much information as I can so we can have the software team investigate further.
As my peer mentioned earlier, has a reset been done on the phone after the OS upgrade?

TamaraH_VZW
Follow us on Twitter @VZWSupport

[smile0303]

How do you do a reset? The screen only does it when it is locked. It happens when occasionally when I get notifications on my screen but the majority of the time it is when the clock turns on.

[smile0303]

Forgot to mention that it only started about two weeks ago.

[vzw_customer_support]

Thank you for taking time to troubleshoot with us, smile0303. Try starting device in Safe Mode to ensure 3rd party apps interacting with new update are not the cause: http://www.verizonwireless.com/support/knowledge-base-105634/


Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

[smile0303]

I tried safe mode and it is still doing the flickering thing. Also, I am noticing that it is doing it more frequently and when the phone is starting to time out to go to sleep.

[bobbyn_vzw]

Here is a link for the reset that you asked for:

http://vz.to/1wIGTY8

Please make sure that your media and information is backed up 1st. Let us know how it goes.

Follow us on Twitter @VZWSupport

[smile0303]

I did the factory reboot but the screen is still flickering.

[Snn5]

Do you have the extended warranty and is the phone free of physical damage such as cracks or water damage?

[Snn5 · Accepted solution]

Perhaps you might try a warranty exchange.