Email attachments
TORTRE30
Newbie

One of my synced email accounts is now adding the .txt file extension to every email attachment.  I can't open the attachments anymore.  How do I stop this from happening?

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7 Replies
bearone21
Legend

are you sending a message as an email??

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TORTRE30
Newbie

No, it is happening to the email attachments I receive.

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bearone21
Legend

sounds like someone is sending you a message as an email!!!

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vzw_customer_support
Customer Service Rep

TORTRE30,

Being able to open your communication is important. What patterns have you noticed with the messages you are receiving that cannot be opened? For example, are they from a certain contact? What happens when you attempt to access your email from a computer? Can the messages be opened there?

KatiM_VZW
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TORTRE30
Newbie

It is happening to all email attachments. On a computer I can open the

attachments just fine. Examples are files with extestions .png or .mp4, get

changed to .png.txt or .mp4.txt. When I try to open it says it's fetching

the attachment but it never opens.

On Feb 14, 2018 9:45 AM, "vzw_customer_support" <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep

I appreciate that clarification, TORTRE30. Have you ever been able to receive MP4 or PNG files via this email on your phone, or is this something that just recently started happening? 

 

LeoL_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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TORTRE30
Newbie

Yes, it would open any attachments in the past.

On Feb 16, 2018 10:04 AM, "vzw_customer_support" <forums@verizonwireless.com>

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