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Floating Icon
Mhoon
Newbie
‎03-02-2018 10:48 PM

I have a icon that looks like folder and floats across screens. When I tap it, it announces what is on screen. How do I get rid of it?

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Ann154
Community Leader
Community Leader
‎03-03-2018 06:34 AM

It sounds like you have turned on one of the Accessibility settings for the phone.

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vzw_customer_support
Customer Service Rep
In response to Ann154
‎03-05-2018 06:40 AM

Having a fully functional device is important, and we do want to make sure that your phone works like you want, Mhoon.  I would have to agree with Ann154, that this is most likely caused by an Accessibility setting being turned on by accident.  What make and model device do you have?  On most Android devices, you can go to Settings, Accessibility to enable and disable these settings.

 

 

AdamB_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

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