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The Google Find My Phone option might let you change the password on the phone if you know that Google account information.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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master reset
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We want you to be able to get into your device Johfil46. Have you been able to use Google Find my phone option? What is the make/model of your device just in case we need to reset the phone?
AmberF_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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There are a few methods depending on how your device is set up to accomplish this without resorting to a FDR. These methods are not appropriate for someone to post in the community.
Google it.
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The Google Find My Phone option might let you change the password on the phone if you know that Google account information.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
