Fraud

[Garibay613]

I have attempted to place an order since December 22nd for my daughter to get an iPad for Christmas and it has been canceled a total of 3 times. 

I am currently serving active duty in the marine corps and have been a loyal customer for 6 years. 

my order has been cancelled with no grounds for reason or justification and no one can tell me why. I was also promised an upgrade to an iPad 10th generation for the inconvenience. I have attempted to make a complaint but the customer service representative is not able to give me any answers. When I spoke to a supervisor by the name of Adam in the fraud department he simply said “it’s cancelled and there is nothing you can do about it” and when I politely asked him to elaborate he only kept repeating himself in a very rude manner and then disconnected the call which I thought was the most unprofessional way to handle this matter. 

I need to contact someone who can do something about this because my next step is to go to court to have this resolved. 

is there anyone I can speak to that can do something about this? 

[vzw_customer_support]

Garibay613 First off, we thank you for your service. We want to help you with your concern regarding the iPad? What were you told was the reason the order was canceled when you called in? ~Peter