My G3 was notifying me that there is No SIM found. At one point it said the SIM was not readable. I went through the troubleshooting steps and the problem remained. Once again, I went through this with the VzW representative over the phone. I took it to a VzW store and they replaced the SIM. After 24 hours I now have the same problem. I'm wondering if it is the phone and if there is a solution that anyone may know of.
I am having the exact same issue. Verizon replaced SIM card - worked for 2 days and now the "No SIM Found" message is back. I also went through all the troubleshooting steps. The issues (for me) started after the 3-3-17 4BA update.
sculpin59,
We never want to see you without a working phone. Let's work together to find a solution. When you were troubleshooting, did you perform a full factory reset before trying a new sim card?
I eventually went to a Verizon store and they couldn't get it to work even after installing a new SIM card. I ended up having to buy a new phone. Now it seems the update was the problem and that really[Removed] me off. When I asked about reversing the update, the Verizon rep just shrugged his shoulders and said there was nothing they could do. If you ask me, that is borderline criminal!
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I'm also seeing the 'no sim card' - I tracked mine down to an after effect of the Update to 4BA Firmware.
Settings>About Phone>Software Info> Software Version... Mine is VS9854BA.
I can see the affect on my antenna's (Wifi and mobile). The representative I spoke with obviously had no idea what this was. They need a software patch to remedy this issue - The thing is my phone was working great and I was out of contract by a few months - Why did I HAVE to accept this update???????????
Sure you get the option of saying NO... That's a lot of fun - [Removed] popup with 2 windows to click through EVERYTIME I use my phone.
Do yourselves a favor and leave... I am
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I ended up buying a new Samsung. I'm not sure if it was LG fault or Verizon's fault. I'm starting to think it is Verizon, but now I have a perfectly good phone that no longer functions and I'm out hundreds of dollars for a new phone. What a SCAM!
We want you to have a working device, Sarkle23. The update is always meant to improve the device but we always appreciate customers feedback. What troubleshooting have you been through so far?
LauraL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I too am experiencing difficulty with the recent software update from March 2017. Suddenly my phone reports a "Sim card is not readable." error, as well as draining my battery exceptionally fast. I have made no modifications, the phone is not damaged, and worked extremely well prior to the update.
Please advise as soon as possible. I would hate to have to leave VZW after 16 years because of no customer service and buggy software updates. Especially since my contract is up and I can choose any new carrier I prefer...
DTPM60, we want all the features to work for you. What troubleshooting steps have you taken so far?
LauraL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I have done all suggested fixes. Reseated the SIM Card, wiped the cache, factory reset (which is such a pain to restore everything.) And it worked for almost a whole day and then stopped again with the same error. This is all due to the latest March software update. The online community is abuzz with how it has bricked or ruined their G3s. Almost like we're being FORCED into new phones. But I am not accusing anyone...
Please advise. Make sure your "technical team" knows that they screwed over their customers.
Any updates? About to go to my local VZW right now and cancel my service. I'd love to keep this phone and VZW, but without a fix or advisement I'm done.
Why does Verizon "Support" keep telling people you want us to have working devices and then ask us what troubleshooting steps we've done? I for one have rebooted the phone. took the sim card out and replaced it and rebooted again. Then went to the Verizon store and a Verizon tech replaced the SIM card (and charged me for it) and it still doesn't work. They said they had no idea how to fix it. At this point Verizon knows exactly what the problem is and how to fix it, but you won't. Why? I think it is because people like me that don't have time to waste, need a phone. Tell us how to fix the phones please! My new S7 is not as nice as my G3 was and I want my G3 to work!
sculpin59, I understand your concerns and want to assure you that we ask what troubleshooting you have done to ensure we are not repeating steps. This also helps us eliminate possible issues. Going through all troubleshooting is necessary to ensure that find the right solution to your issue. Have you restarted your phone in Safe Mode?
MahrizaM _VZW
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Maybe I wasn't clear. I followed the steps VERIZON Chat representative gave me and then he recommended I take it to the Verizon store and have them install a new SIM card. The Verizon store representative tried several things (with no success) before installing a new SIM card. He then installed the new SIM card and it appeared to work for about one minute then started giving us the same message again. Can't read SIM or No SIM installed, etc. I believe this is now a known issue to Verizon and that you know what the problem is and how to fix it. All I am asking is that you tell us how to do that. And instead of asking us what we have done (because we are not familiar with your terminology and procedures), just give us the steps to follow. Most of us don't have hours to spend on line with you guys chasing dead ends, so a concise list of steps to follow would be great for allowing us to make the corrective actions at our convenience. As for me, I already have the new SIM card, so I wont need one of those.
Exactly right!
Your time is valuable and we want to make sure your G3 is working as it should. With regards to the next steps we would need to complete a factory reset on your phone. Please follow the steps listed here http://vz.to/2dbQlBU.
JasperM_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Amen, @sculpin59! I think Verizon is trying to force us off of the older phones so we have to purchase new ones. Seems like a clever strategy-- force an update on people that bricks their phones and then make them have to purchase new devices.
I am having the same issue. My phone upgraded itself (I don't remember agreeing to any prompts) to VS9854BA and a day later starting having SIM card related issues including "No SIM card installed", "SIM card not readable", "SIM card not Verizon". Went to Verizon store 2 days ago and they replaced the SIM card and still received the message. They shook their head and said must be a hardware issue. After seeing multiple forums all reporting the same issue I have a hard time believing its not software related. Today I tried factory resetting the phone, and still cannot read the SIM card. I would like Verizon Wireless Customer Support to contact me about this, this is unacceptable. You can see in My Receipts where the SIM card was replaced at the VZW store. I have been a customer since March 2009 and have 4 lines on my account. If this issue is not addressed and remedied with a working phone I will be looking at another carrier.
I feel your pain! I keep seeing the same reports all over the board!
I have TWO of these phones. When this happened to the first one, I did everything suggested by other users and what Verizon required. Even went to the Verizon store, which was no short trip, and played that game. The Verizon people in the store literally told us that they know it's going on and have no intent to fix it. The guy, under breath, apologized and stated the update creates an issue with the antennas. They know it will force people to buy new phones. We had no choice and changed out the first phone. Unfortunately, an update pushed to my second phone and it's now bricked too. If I don't have an update pushed to my phone that resolved the issue before the weekend it's over, I'll likely look at another carrier. Been with Verizon a long time, but this is unacceptable.
The last thing we want is to see you leave our family. I have researched this concern further and from the information we have gathered, the pin's in the SIM socket can be bent down causing issues with connecting to the SIM card. This would result in the message you are receiving. When did you first purchase your device? Do you have our extended warranty or Total Mobile Protection?
ChristopherM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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