Skip to main content
Accessibility Resource Center Skip to main content
iPhone 15. Newphoria. Get it on us. Online Only. No trade-in req'd. Limited time offer. Buy  |  Details.
end of navigation menu
3.2M Members 3,540 Members online 268K Discussions 43.9K Solutions
Galaxy J7 V2 has unwanted ads when I unlock phone
JET460
Newbie

Every time I unlock the phone, there are ads on the home screen.

Have to clear them before I can use the phone.

Verizon store can't figure it out.

Is this normal for that phone?

Extremely obnoxious.

Labels (1)
0 Likes
Re: Galaxy J7 V2 has unwanted ads when I unlock phone
dexman
Community Leader
Community Leader

An installed app might be causing the problem.

A factory default of the phone with a careful review of which apps to re-install could resolve the issue. Installing Antivirus apps from Norton, Avast...etc can help.

0 Likes
Re: Galaxy J7 V2 has unwanted ads when I unlock phone
JET460
Newbie

Thanks.

0 Likes
Re: Galaxy J7 V2 has unwanted ads when I unlock phone
bearone21
Legend

adblock plus works well for me on phone & pc.

0 Likes
Re: Galaxy J7 V2 has unwanted ads when I unlock phone
dexman
Community Leader
Community Leader

If a factory default and selective app restore is done, post the results. Smiley Happy

0 Likes
Re: Galaxy J7 V2 has unwanted ads when I unlock phone
vzw_customer_support
Customer Service Rep

JET460, we want to ensure this issue gets resolved. Most likely this problem cam from an app or a website not normally visited. Have you already completed a factory data reset? Does the issue still exist?

 

0 Likes