I get a recording from Verizon " We are unable to authenticate your phone. Please call *8899" I have an LG Optimus Zone 2.
I really need my cell to work , my brother is having surgery tonight!
I tried restarting and *228 to activate. I have had this cell for over a year. I was sitting at home when this happened.
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Did you try dialing the number they said in the message? In looking online, a few items indicated this number will direct you to an authentication specialist to attempt to manually reauthorization the phone.
One thing I saw was the number was listed as #8899 so I would try that if the *8899 doesn't work.
With your phone (LG Optimus Zone 2) being a 3G EDVO only smartphone, it won't have the option in the settings to reset the network like a 4G LTE smartphone might have.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
reset network settings in reset and backup
Did you try dialing the number they said in the message? In looking online, a few items indicated this number will direct you to an authentication specialist to attempt to manually reauthorization the phone.
One thing I saw was the number was listed as #8899 so I would try that if the *8899 doesn't work.
With your phone (LG Optimus Zone 2) being a 3G EDVO only smartphone, it won't have the option in the settings to reset the network like a 4G LTE smartphone might have.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I took it to a Verizon store, by that time it stopped doing it. IDK
Making sure your phone works when you need it is a must. I'm happy to learn it is now working. Please reach out to us should you have any questions/concerns. Is the phone functioning properly now? DeloresK_VZW
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It may still be faulty. I will replace it soon.
The antenna may be faulty I was told. I was having issues with connecting to the server to use Google Chrome, youtube and my verizon on my cell.
It is a pretty old phone model. It might be time to replace it.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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