HTC 10 & Android 7.0

[ron1284]

When is Verizon going to push OTA updates for the HTC 10 so we can have the latest enhancements in Android 7.0?

Verizon always lags with this, and it's annoying.

[Ann154]

HTC is the one writing the code. They will announce the status on their website. HTC Software Updates | HTC United States

[vzw_customer_support]

ron1284-

I know software updates are super exciting. While we don't have word quite yet, you can stay in the loop by following this link: http://vz.to/1TSO9m1. Is there anything else that we can assist you with in the mean time?

AmberK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[sprmankalel]

Verizon Wireless Customer Support wrote:

ron1284-

I know software updates are super exciting. While we don't have word quite yet, you can stay in the loop by following this link: http://vz.to/1TSO9m1. Is there anything else that we can assist you with in the mean time?

AmberK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

This is NOT an acceptable response. I have been waiting for the 6.0.1 and now the 7.1.1 update on my LG V10.

The 6.0.1 update was released by Google 3 whole months BEFORE LG and Verizon pushed the 6.0 update.

We need faster updates so Verizon will need to work with manufacturers to push this. Or better yet, VZW should have nothing to do with adding un-removable bloatware to our devices. That way manufacturers can get the updates to the end user faster. You know, sort of like Apple made it.

[Tidbits]

bloatware isn't the problem  See my response above.  The bloatware is given in advanced AND are only put in the system folder as to why they are not removable.

OEM's need to do a better job in modulation if they want to update their devices faster.  Even Google understands this and started to write Android at it's base more modular.

[sprmankalel]

Well maybe they should just push the OS as it is developed by Google and NOT skin it their way and take away features.

It is ridiculous the amount of time we must wait for updates.

[douga54]

If Verizon would just say it was in Stage 3 Certification, or step 11, to lets us know where they are there wouldn't be so much consternation from us who are waiting to catch up to the rest of the world with this update. 

[sprmankalel]

It really doesn't matter where in the process it is. We, as end users, don't have it and that is the problem.

[douga54]

Agreed.

On Wed, Feb 22, 2017 at 8:18 AM, sprmankalel <forums@verizonwireless.com>

[Tidbits]

douga54 wrote:

If Verizon would just say it was in Stage 3 Certification, or step 11, to lets us know where they are there wouldn't be so much consternation from us who are waiting to catch up to the rest of the world with this update.

HTC could say it if they wanted to all by themselves as they control the process.  Now here's the problem.

They haven't updated their own webpages which tells people where they are. 

HTC Software Updates | HTC United States

[douga54]

What I am getting is that other major carriers have released Nougat for the

HTC 10. Verizon has not. Apparently HTC has been able to meet the

requirements of the other major carriers. So it appears that it is a

Verizon-only issue with the HTC 10. If true, then Verizon should be able

to tell its customers what is going on. Does that make sense?

[Tidbits]

Just because it's on the other carriers doesn't mean HTC is finished. They all have different standards for VoLTE for example. They have different standards of RCS. Also having CDMA requires additional testing by Qualcomm which of course causes more time needed.

Imagine if they just pushed the update just because AT&T pushed their update, and it broke VoLTE. You would be livid right? Let's say there was a security flaw and you ended up getting compromised due to this and your bill skyrockets cause someone made in app purchases. Who would you blame? There are a lot of people things never factor in.

I will I'll tell you now. Everyone loves to blame the carriers. Have you ever considered that gives them power to delay and test updates to ensure they get blamed for something they have control of? What if everyone blamed the manufacturer like they have done in europe? We see Europe getting faster and more updates, but here in the states often months behind. Doesn't it make you wonder? Back during Android infancy They were on the same boat. They do have contracts and also subsidies for devices.

[douga54]

Really good points and I've thought about some of that. If I was a big

carrier I would only want to deploy something I was as completely sure

about as possible. Just hoping its sooner rather than later. Enjoyed the

discussion.

On Wed, Feb 22, 2017 at 12:10 PM, Tidbits <forums@verizonwireless.com>

[Tidbits]

Healthy discussions are always welcome.  I would love everyone to get updates quicker than others.  The problem even Google own AOSP project with Sony showed carrier "modifications" and testing was about a month.  If there are delays it is often manufacturer code that breaks or causes security concerns with carrier networks.  Manufacturers don't have the same teams working on all the updates.  As with any teams they don't perform in the same speed and pace as the next.

I believe we need to start acting more like Europe and force the burden onto the manufacturers.  If that happens we'll see them spend more resources into updating their devices.  It works in Europe so I don't see how it will not work here.

[Tidbits]

Verizon signs a NDA with carriers. They can only tell people what manufacturers want them to say. Also telling people things people take things as promises and also causing problems with litigation whether by consumer or another corporation.

Here is another thing to consider. If carriers are so bad, and they are delaying updates...

why doesn't Samsung say anything about it? They have enough clout that they can control their updates. If Samsung said Verizon is stopping us from updating XYZ phone and we will stop supplying Verizon with devices. If you want our best devices and support move to ABC carrier. How many millions of people would leave? Verizon wouldn't be too happy with that. Manufacturers want that money and they love it when you blame the carriers as it protects their image. Europe on the other hand. They have to update as there is nothing to hide behind.

[Tidbits]

sprmankalel wrote:

Well maybe they should just push the OS as it is developed by Google and NOT skin it their way and take away features.

It is ridiculous the amount of time we must wait for updates.

If it wasn't for the skins from the manufacturers Android wouldn't have gotten as far as it has.  It wouldn't be a popular as it is today.  Google if you ever read their terms to use the Play Store there's this cute snippet that they can take the best code from manufacturers if they deemed it for the improvement for Android.

ADB for example is from Samsung

remember when there was a shortcut in the upper right for the play store?  That was from Motorola.

[vzw_customer_support]

We do understand how important this update is to our customers. As many of you know we take our time before we push updates to make sure that it is right and will give our customers the best experience as possible. We appreciate your patience. Here is where you can go to prepare for it: http://vz.to/1P9lNh0.

AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[sprmankalel]

Verizon Wireless Customer Support wrote:

We do understand how important this update is to our customers. As many of you know we take our time before we push updates to make sure that it is right and will give our customers the best experience as possible. We appreciate your patience. Here is where you can go to prepare for it: http://vz.to/1P9lNh0.

AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Taking your time is one thing. Leaving us on a 16 month old software is another. What do end users have to do to get this fixed? Then, of course, my phone will not be supported after October of this year because it will be 2 years old. Which make me mad because these devices are made with processors and chips that can handle new software for AT LEAST 5 years after date of manufacture.

People are going to stop buying and manufacturers and carriers will need to quickly change their support tactics. We are not going to stand for paying full retail then having devices made obsolete as soon as we are done paying for them.

[douga54]

Just wanted to say I'm waiting for Nougat to hit my Verizon HTC 10. I

understand the need for Verizon to test and verify the software before the

release. It just seems that it is taking much longer than other carriers.

I'm not blaming Verizon or HTC for the delay. I just want to hear from

Verizon about the status of the OS and planned date for release. No one

knows, or no one is authorized to say anything public and it is a bit

frustrating not knowing. Give us something, please.

On Fri, Feb 24, 2017 at 7:37 AM, sprmankalel <forums@verizonwireless.com>

[sprmankalel]

douga54 wrote:

Just wanted to say I'm waiting for Nougat to hit my Verizon HTC 10. I

understand the need for Verizon to test and verify the software before the

release. It just seems that it is taking much longer than other carriers.

I'm not blaming Verizon or HTC for the delay. I just want to hear from

Verizon about the status of the OS and planned date for release. No one

knows, or no one is authorized to say anything public and it is a bit

frustrating not knowing. Give us something, please.

On Fri, Feb 24, 2017 at 7:37 AM, sprmankalel <forums@verizonwireless.com>

See the answer that they gave to me.

You will ONLY get that from them.

Trust me. I tweet at VZW and LG almost every day. I get NOTHING from LG and the same response from VZW.

[demmo86rt]

Verizon has never been public with update status due to the backlash they would receive if the update took longer than anticipated. Don't expect that to change anytime soon.