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HTC 11 compatibility with Verizon - status requested
Dsar17
Newbie
‎11-07-2017 05:50 PM

Last I checked here there was a long thread about issues with people who purchased the HTC 11U trying to get it working on Verizon.  I am wondering what the latest status and if major features such as WIFI Calling and Visual Voicemail had been resolved ?  I see the old thread located at

Is the HTC U11 coming to Verizon?

has been locked for some reason (?).

I have an old HTC M8 and need to upgrade, have waited for the HTC 11 and now its here but has not been integrated onto V network..  Is Verizon turning its back on the best Android phone out there now or have the issues in the abolve thread been resolved? ANyone ?

THanks

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lwinstead
Enthusiast - Level 2
‎11-10-2017 11:37 AM

I have the U11 and I'm on Verizon.  This phone is awesome, and I have always been a big fan of HTC.  Having said that, two days ago the cell radio stopped working, and I haven't had cell service since.  Prior to then, it worked just fine, albeit only on Band 13, although for my usage that wasn't a problem.  Now, however, I have to beg HTC to let me return the phone for a refund because it's a wifi-enabled paperweight.  Grrr.  I'll admit this could be a QA issue with the phone, and I'm hoping it is, but it could also be because Verizon is limiting the phone.  Since Verizon won't ever admit to something like that, we'll never know.

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Dsar17
Newbie
In response to lwinstead
‎11-11-2017 07:45 AM

Surely there is a warranty from HTC and they will replace phone.  RIght ?

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Ann154
Community Leader
Community Leader
In response to Dsar17
‎11-11-2017 08:02 AM

If the phone is less than a year old, then yes HTC is responsible for the warranty.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep
In response to Dsar17
‎11-13-2017 07:58 AM

Good morning Dsar17. We are here to help. All devices are covered by a manufacturers warranty. You may reach out to HTC here:http://www.htc.com/us/smartphones/htc-u11/#!color=red. Please click "support".

BobbyN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep
In response to lwinstead
‎11-11-2017 11:03 AM

lwinstead-

I certainly understand the importance of having a phone that works to your expectations. While this phone may be compatible with our network, it's not a device we have in our lineup so troubleshooting is very limited. I would suggest reaching out to HTC for further assistance on their warranty program.

 

CarmenT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Ann154
Community Leader
Community Leader
‎11-10-2017 11:51 AM

Verizon Certified Open Development Android Smartphones

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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lwinstead
Enthusiast - Level 2
In response to Ann154
‎11-10-2017 12:00 PM

Ann, thanks for posting that link, but it doesn't answer the OP's question.  That link says it's compatible, and that's it.  YMMV, but based on MY mileage, I wouldn't opt for the U11 on Verizon, and yes, I'm bitter and it sucks.

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Dsar17
Newbie
In response to Ann154
‎11-11-2017 08:02 AM

Thanks for the link.  But I understand that per HTC documentation and Verizon website the phone is "certified" and "compatible" with V network.  However, the original thread in my OP has 20 pages of users with issues they faced regardless of "compatibility".  Verizon shut down the thread for some reason. I had been monitoring it to see if and when the issues got resolved - cant do that anymore Smiley Sad   I don't know why HTC and Verizon didn't do the work needed to fully integrate all those features in that thread.  I am hopeful they have been resolved and would like to upgrade my device but hesitate without knowing.  I feel like for whatever reason, I have to choose another phone to get full capability.  I am jealous of wife's VVM - I am still in dark ages of having to make a phone call, hear a prompt, enter a pin number, and listen to each message in a pipeline fashion and then delete manually.  ugly and hassle.  And VVM is one of the features supposedly not working with the u11.  My M8 works and I can use for awhile, eventually have to choose something else.  Maybe its Hello IPhone....thanks HTC and Verizon for not offering us Android users the phone many of us wanted.  Oh well I cant find any reason why HTC and Verizon failed to offer the device pre-integrated via Verizon website. 

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lwinstead
Enthusiast - Level 2
In response to Dsar17
‎11-11-2017 09:48 AM

Was the U11 really ever "certified" for Verizon?  I know it's compatible (both with and without quotes to denote unofficial and official statements), but did Verizon ever use the word "certified"?

FYI, VVM is an app; if you set up Google to be your voicemail, you get the same functionality via Gmail and the Gmail app on your phone.  It's not that hard, and I don't think it's a good reason to hate on Verizon.  There are PLENTY MORE reasons to do that.  Nonetheless, Verizon specifically states VVM will not work on the U11. 

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Dsar17
Newbie
In response to lwinstead
‎11-11-2017 10:59 AM

The true VVM is native and built into the dialer, not a separate download.  Yeah there are other 3rd party apps that attempt to duplicate but they do not fully duplicate the VVM.  Even worse, IPhone VVM has free Voice to Text and android users must pay for that (2.99 per month) ! 

I may end up with IPhone, I'm looking at the Pixel 2 its made by HTC for Google and may be nice alternative.  At least its sold by Verizon and supported.

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lwinstead
Enthusiast - Level 2
In response to Dsar17
‎11-11-2017 02:09 PM

I shouldn't go off-topic, but Dsar, Google as my voicemail service also does that for free. 

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Dsar17
Newbie
In response to lwinstead
‎11-11-2017 04:15 PM

Thanks Iwin its an option.  The required additional virtual phone number and allowing big brother access to all my voicemaisl is something am reluctant about. I really just wanted a new phone with native VVM, WIFI calling, all the new bells and whistles, and new BATTERY.   

Maybe off topic somewhat, but still I don't see why Verizon charges Android users 2.99 for so called "Premium" VVM with text to voice, but offers service FREE with Iphones.

HTC 12  ? lol

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THizzle7XU
Enthusiast - Level 1
‎11-14-2017 05:09 PM

My HTC U11 randomly stopped being able to receive SMS or MMS messages around noon yesterday. Working fine in the morning, then I get a text from my wife in the late afternoon on my work phone if I've been getting her messages. After testing it myself with my work phone, I can send messages from the phone, but it can't recieve any. Goodbye two factor authentication! I took it into a Verizon store and after looking at my account and putting in a new SIM card, he couldn't help me there. I factory reset it, and that still didn't fix it. Also made getting a Google account real fun without two factor authentication without being able to get a text at my number.

I have had a terrible experience with Verizon with this "compatible" but then less compatible phone on Verizon after it was already being sold (HTC/Verizon claimed it supported more LTE bands until removing them from their website). I've been unable to connect to the cell network after reboots or updates, only to be fixed with a factory reset. I at one point randomly lost the ability to receive MMS when using 3rd party text apps, like Textra and was forced to use either VZ Messages+ or the plain old Android Messages system app, and now I can't use a primary communication method with SMS being broken, with nothing changing on the phone. My work iPhone got carrier updates yesterday, so I wonder if backend network changes keep breaking stuff. This phone is trash on Verizon. Also, internet speeds on Band 13 are garbage. Remember loading sites on AOL where the picture slowly loaded into view. That's the mobile data experience with this phone on Verizon.

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lwinstead
Enthusiast - Level 2
In response to THizzle7XU
‎11-15-2017 06:33 AM

Thizzle, I'm right there with you.  Your experience was my experience.  Thankfully, HTC support was AMAZING and super nice to me and accepted a return (YMMV).  I really really REALLY did not want to give up the U11.  It's 95% perfect, which suited me just fine, but Verizon crippled it.  (I'll tell you what, I'm gonna miss the HECK outta the squeeze sensors!)  And in all fairness, the deals they have with HTC are existent, and you and I are not going to change that.  Verizon won't support this phone, although they'll let it on their network in a limited fashion.  But that's a big red flag (dare I say "checkmark"?) to not join the two.  And that's a shame. 

Having said that, what really hurts me is that Verizon is THE carrier to have in Jamestown, ND, if you actually want coverage.  So I couldn't even switch carriers if I wanted to.  Argh.