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Re: HTC DNA
QuietStormzx9
Contributor - Level 1
‎01-01-2013 11:41 AM

It worked for me. It's been about 5 hours since I did a reset and everything is fine...

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Re: HTC DNA
Kwray
Enthusiast - Level 3
‎01-01-2013 11:47 AM

How do you do a hard reset?

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Re: HTC DNA
tikibar1
Community Leader
Community Leader
‎01-01-2013 11:52 AM

Hard Reset - DROID DNA by HTC

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Re: HTC DNA
Kwray
Enthusiast - Level 3
‎01-01-2013 11:56 AM

Thank you:0)

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Re: HTC DNA
tikibar1
Community Leader
Community Leader
‎01-01-2013 12:03 PM

Before you do the hard reset, be aware that it may be a Verizon system issue, if it's your mail that's giving you trouble (which it seems to be with other posters in this thread).  Try setting your email up under 'Other' or use an app from the Play Store.  A soft reset may be all that's needed as well:

Soft Reset - DROID DNA by HTC

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Re: HTC DNA
Kwray
Enthusiast - Level 3
‎01-01-2013 12:06 PM

Ok, I am talking to Verizon now before I do it.

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Re: HTC DNA
lll2939
Newbie
‎01-01-2013 12:25 PM

The soft reset didn't work. I will try your other option.

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Re: HTC DNA
lll2939
Newbie
‎01-01-2013 12:27 PM

I tried other and it worked. Thanks.

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Re: HTC DNA
tikibar1
Community Leader
Community Leader
‎01-01-2013 12:31 PM

Good deal ... there are several threads the past week or so talking about e-mail sync issues across several phones/e-mail services (primarily AOL and Yahoo).  Yahoo has always been squirrelly and is often best set up as an IMAP account or by using the Yahoo Mail app from the Play Store. 

If you or anyone else in this thread hasn't seen some of the other threads and are interested:

https://community.verizonwireless.com/message/920801#920801

https://community.verizonwireless.com/thread/790390

https://community.verizonwireless.com/thread/790925

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Re: HTC DNA
Kwray
Enthusiast - Level 3
‎01-01-2013 12:35 PM

I just hate to do the hard reset & lose everything. Start from scratch again- ugggh! I haven't done it just yet. My email is fine- it was messed up a couple days ago, but ok now. It's just this error code.

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