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HTC ONE M8 not receiving sms that contains hyperlinks from iPhone number
jbking07
Newbie
‎01-15-2015 08:29 PM

i receive every other sms and mms from this particular iPhone number , but if it contains a hyperlink i never receive it ...

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Re: HTC ONE M8 not receiving sms that contains hyperlinks from iPhone number
vzw_customer_support
Customer Service Rep
‎01-16-2015 06:34 AM

Jbking07,

This is an extremely specific, and weird, issue to be having. Don't worry, though! We'll help get it fixed! What app are you using on your M8 for messaging? Is it the default Messaging app that came preinstalled on the phone or a different one? What app is the iPhone using?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: HTC ONE M8 not receiving sms that contains hyperlinks from iPhone number
jbking07
Newbie
‎01-16-2015 07:21 AM

I have used both the stock sms app and the Verizon messages app. Nothing

works. I just stopped receiving them.

On Jan 16, 2015 9:34 AM, "Verizon Wireless Customer Support" <

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Re: HTC ONE M8 not receiving sms that contains hyperlinks from iPhone number
vzw_customer_support
Customer Service Rep
‎01-16-2015 02:06 PM

Jbking07,

Gotcha. Lets give this a try to see if it's an app causing all of this trouble. Please put your phone in Safe Mode http://vz.to/1o3bQHf and see if you can receive them.

SarahO_VZW
Follow us on Twitter @VZWSupport

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