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Help?
Alicia39
Newbie
‎05-08-2016 02:32 PM

I dropped my HTC desire 526 in the sink the other day..I grabbed it out , removed battery and card and sealed it in rice for 48 hours..it turns on, no blinking, or water spots, but the touch screen will not respond? Anything I can do?

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Re: Help?
vzw_customer_support
Customer Service Rep
‎05-10-2016 02:39 PM

I am saddened to learn that your phone is damaged. Thanks for the visual, your efforts are greatly appreciated. If you have insurance, you can submit a claim here:http://www.phoneclaim.com/verizon/?pod=claim&icid=in-vzwclaim&tntref=


AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Help?
vzw_customer_support
Customer Service Rep
‎05-10-2016 02:39 PM

I am saddened to learn that your phone is damaged. Thanks for the visual, your efforts are greatly appreciated. If you have insurance, you can submit a claim here:http://www.phoneclaim.com/verizon/?pod=claim&icid=in-vzwclaim&tntref=


AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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